Sr Infrastructure Engineer

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Millions of customers depend on our infrastructure,

we depend on you.

The success of our entire company rests on our systems, networks, and people. Our Infrastructure engineers know that delivering on that promise takes a robust, scalable and efficient Infrastructure. So if you're an expert on infrastructure and know the value of supporting technology and the people who depend on it, build you career here.

Build a strong infrastructure and a solid career.

The best infrastructure isn't built in a day or even a year and it's certainly not built without a team. Here's just some of what you'll do:

• Contribute to the analysis of business, application, and technical infrastructure requirements.
• Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio
• Support initiatives that deliver workable end-to-end infrastructure solutions
• Participates in test planning and execution

As a Senior Infrastructure Engineer at American Express, you will have the following responsibilities:

• Design and implement American Express data network solutions

• Function as a technical Subject Matter Expert for American Express data networks, including Global WAN, SD-WAN, MAN, LAN, and many additional technologies and platforms
• Evaluate new and emerging products and solutions
• Ensure new platforms and technologies align to business and IT strategy
• Assist with network automation initiatives
• Provide Level 3 troubleshooting and support for critical network issues or outages
• Coach, mentor, and train less experienced colleagues as required
• Provide architectural governance; review projects to ensure alignment to architectural standards and technical strategy
• Partner with third party vendors and carriers to ensure quality delivery and adherence to standards
• Ability to work occasional nights and weekends

Minimum Qualifications:

• 7+ years of experience in building and supporting Enterprise-scale data networks
• Expert level knowledge in routing protocols such as OSPF and BGP
• Expert level knowledge in routing, switching, and network technologies such as Spanning Tree, 802.1Q, Port-Channels, 802.1x, QoS, VLANs, SVIs, and Multicast
• Expert level IP knowledge, including TCP, UDP, and ICMP
• Strong knowledge of Cisco switching and routing platforms
• Experience with the following:
  • SD-WAN technology and platforms
  • IPSec VPN technology and platforms
  • Public cloud environments such as AWS, GCP, and Azure
  • Data center space provider offerings (Equinix Fabric, etc.)
  • Network automation and scripting
  • Analyzing packet traces
• Good understanding of security infrastructure, including firewall concepts
• Ability to work under pressure and efficiently manage workload on multiple projects simultaneously
• Excellent communication skills, both oral and written, with ability to communicate to all levels of peers, customers, and leadership
• Must be able to function effectively both individually and within a team

Preferred Additional Knowledge and Skills:

• F5 Application delivery controllers
• Riverbed WAN Acceleration

Certification Requirements: Cisco CCIE or CCNP preferred

Education Requirement: Bachelor's Degree in a Computer Science or related field, or equivalent experience in Enterprise Networking technologies

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.