Sr IT Analyst

Job Summary
The Senior IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.
Essential Functions

• Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories.
• Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions.
• Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).
• Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption.
• Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends.
• Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers
• Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points.
• Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction.
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• Required Qualifications For Position
• Bachelor's Degree Information technology, computer science, or a related business discipline, or equivalent work experience.
• 4-6 years Experience in a similar role
• Proficiency in various tools and techniques for requirements elicitation, analysis, documentation, validation, and management. High
• Excellent verbal and written communication skills, with the ability to tailor the message to different audiences and levels of detail. High
• A proactive attitude, with the ability to work independently and as part of a team. High
• A customer-centric mindset, with the ability to understand the needs and expectations of the end-users and deliver value-added solutions. Medium
• A growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback. High
• Superior troubleshooting problem-solving skills. Knowledge worker who is driven and can think and act in a fast-paced environment. High
• Ability to collaborate with business partners and service providers in a matrix organization. High
• Technology Domain awareness Medium
• Ability to operate in a metrics-based management environment with a continuous improvement mindset. Medium
• Foundational understanding of contracts Medium
• Proficiency in the Microsoft Office suite High
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• Preferred Additional Qualifications for Position
• 1-3 years Related experience in the utility industry
• Physical Demands
• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently
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• The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Inclusion & Diversity 
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity 
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities. 

Salary Range:

$91,000.00 - $136,600.00

Posting Start Date:

2024-12-09

Posting End Date (if applicable):

Please note that the job posting will close on the day before the posting end date.