Sr LMS Administrator

About Grocery Outlet:

• Our Mission: Touching lives for the better
• Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
• Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Team:

The Grocery Outlet Store Support team is here to enable our Independent Operators and Aspiring Operators in Training (AOTs) to be successful Operators. We do this by providing world-class Project Management, Training, Communication, and Support services so our Independent Operators can focus on what matters: their families, business, customers, and communities. We build strong relationships with our Operators by being transparent and collaborative in all that we do and by looking for ways to improve the operator experience continuously.

About the Role:

The Sr. LMS Administrator is the primary contact for all learning technology users at Grocery Outlet. This person is customer-focused and provides exceptional service to understand learning technology needs.

This role consults with stakeholders on the needs of the organization and the best approaches for leveraging learning technology in areas of content development and management, reporting, and implementing user feedback. The Sr. LMS Administrator stays current with technology changes and provides guidance to leverage new features, techniques, and technologies to ensure the system is optimized and delivers a superior user experience. This role reports to the Manager, Training Program.

Responsibilities Include:

• Acts as the primary administrator for Cornerstone for Operators and GOI.
• Develops system administration strategy and ensures company administrators adhere to it.
• Consults with business partners on system capability and best practices.
• Develops business processes and manages system utilization.
• Tracks and evaluates changes/new features of system upgrades, reviews issues, and provides comprehensive testing.
• Creates and analyzes reports and makes recommendations to target enhancement strategies based on business needs.
• Builds and maintains curriculums and monthly cohorts.
• Performs content management tasks, such as catalog clean ups.
• Provides training to new users and maintains end user job aids.
• Monitors and answers questions and provides support for troubleshooting learner and system issues.
• Manages vendor relationships with the various learning tools - staying up to date on new releases and features to introduce.
• Working with the LMS vendor, identifies and develops help desk ticket issues and works to resolve them quickly and efficiently.
• Stays informed of new technologies to support

About the Pay:

• Base Salary Range: $75,000 - $90,000
• 401(k) Profit Sharing
• Medical, Dental, Vision & More!
• Final compensation will be determined based upon experience and skills and may vary based on location.

About You:

• Bachelor's degree or equivalent experience is required.
• 5+ years of experience administering LMS software required. Experience with Cornerstone On-Demand is preferred.
• 5+ program/project management related experience.
• Background in system administration, preferably in a Learning & Development organization.
• Detail-oriented, able to effectively manage time, strong planning skills, and excellent analytical skills.
• Routinely uses creativity to resolve work-related problems and challenges.
• Experience managing resources, including third party consultants.
• Ability to thrive in a highly collaborative, feedback-rich environment.
• Strong communication skills and ability to adjust communication to audience needs.
• Ability to build relationships.
• Passion to help people succeed.

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