Sr. Manager Client Success

Luxury Presence

Sr. Manager Client Success

Posted An Hour Ago

Easy Apply

Be an Early Applicant

3 Locations

Hybrid

125K-180K Annually

Senior level

Marketing Tech • Real Estate • Software • PropTech • SEO

The Growth Platform for Real Estate's Top Performers

The Role

Lead and develop a team of Client Success Managers to drive client satisfaction retention and expansion for top real estate agents. Own strategy operations training and data-driven insights (NPS CSAT GRR). Collaborate cross-functionally manage escalations streamline processes and support renewals and upsells to grow revenue.

Summary Generated by Built In

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 90000 real estate professionals including over 30% of the WSJ Real Trends top 100 agents in the United States use us to run and grow their business.

At Luxury Presence we empower the world’s leading real estate agents with stunning websites world-class marketing tools and services and access to an exclusive network.

We’re looking for a Manager Client Success to join our talented and growing team. In this role you’ll be responsible for leading and developing a team of Client Success Managers who own the success satisfaction and retention of some of the top real estate agents in the industry. You’ll drive strategy oversee day-to-day execution and ensure that every client interaction strengthens relationships and business outcomes.

This is an exciting opportunity for someone who thrives in people leadership is client-centric and has a passion for process improvement and operational excellence. As a Manager you’ll multiply the team’s success by combining coaching and mentoring with strategy and execution ensuring both your team and our clients achieve their goals.

Essential Functions

Team Leadership & Development: Hire coach and mentor a high-performing team of Client Success Managers. Foster accountability celebrate wins and build a culture of inclusion feedback and results
Client Success Strategy: Drive strategies that improve client satisfaction retention and expansion. Support client escalations while empowering CSMs to manage challenges effectively
Operational Excellence: Streamline processes tools and workflows to enable consistent delivery of client outcomes. Lead projects that enhance team efficiency and scale performance
Training & Enablement: Provide onboarding and ongoing development opportunities for CSMs to maintain high standards of client service and client-first practices
Data-Driven Insights: Leverage NPS CSAT GRR and other metrics to identify trends inform strategy and provide leadership with transparency into team performance
Collaboration & Communication: Partner with cross-functional teams—including Sales Product Marketing and SEO—to ensure integrated client strategies and align on priorities
Change Leadership: Guide the team through organizational or process changes ensuring smooth adoption and minimal disruption to client service
Retention & Growth: Partner with CSMs to drive renewal and upsell strategies joining client calls as needed to expand client value secure revenue growth and maintain trust

You’re gifted at

Inspiring and developing top performers through fair transparent and accountable leadership
Building strong client relationships and preventing or resolving escalations with ease
Driving collaborative strategies that improve both client and team outcomes
Owning projects with autonomy while knowing when to ask for support
Thriving in a fast-paced evolving environment

You have

2-4 years of experience managing a team ideally within SaaS technology or marketing services
5+ years of direct client-facing experience with a proven record of driving retention and expansion
Strong knowledge of digital marketing strategy including paid advertising social media content and SEO
Proficiency in CRM and project management tools with a track record of implementing process improvements (Salesforce experience a plus)
Excellent communication skills with the ability to influence clients teammates and executives

You are

A client advocate who ensures client success and satisfaction remain top priorities
A multiplier who elevates the performance of those around you
Collaborative empathetic and focused on building a positive high-performing culture
Analytical and process-oriented always seeking opportunities to optimize and scale success
Resourceful and action-oriented balancing big-picture strategy with hands-on problem solving
Located in Scottsdale AZ or Austin TX and able to work 3-4 days a week in the office as part of our Hybrid team

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors Luxury Presence challenges the status quo of what technology can do for real estate agents leaders and brokerages.

We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors including Bessemer Venture Partners NextEquity Partners Toba Capital and Switch Ventures and have raised $89 million to date.

More than 18000 real estate businesses rely on our platform including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.

Every year since 2020 Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter we've received several Tech100 Awards and we just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.

Skills Required

2-4 years of experience managing a team (ideally within SaaS technology or marketing services)
5+ years of direct client-facing experience with a proven record of driving retention and expansion
Strong knowledge of digital marketing strategy including paid advertising social media content and SEO
Proficiency in CRM and project management tools
Salesforce experience
Excellent communication skills with ability to influence clients teammates and executives
Located in Scottsdale AZ or Austin TX and able to work 3-4 days a week in the office (hybrid)

What the Team is Saying

Luxury Presence Compensation & Benefits Highlights

Healthcare Strength—Health coverage is described as comprehensive with medical dental and vision plans; mental‑health resources EAP and fertility care are also highlighted with some locations offering gym access.
Leave & Time Off Breadth—Time off provisions include flexible/unlimited PTO paid holidays and sick leave bereavement and paid volunteer time supported by remote‑first or hybrid flexibility.
Parental & Family Support—Parental and family leave are presented as generous and inclusive alongside FMLA and additional protected leaves for needs such as reproductive loss or military service.

Learn more about Luxury Presence's Compensation & Benefits →

Luxury Presence Insights

What's It Like to Work at Luxury Presence? Luxury Presence Culture & Values Luxury Presence Career Growth & Development What's the Work-Life Balance Like at Luxury Presence? Luxury Presence Leadership & Management Luxury Presence Company Growth Stability & Outlook

View all jobs at Luxury Presence

View Luxury Presence Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Austin TX

500 Employees

Year Founded: 2016

What We Do

Luxury Presence is the leading growth platform for high-performing real estate agents teams and brokerages. The company provides agent-branded websites advanced marketing tools and AI CRM the relationship engine powered by Presence AI that transforms an agent's sphere into a proactive source of new business. More than 18000 real estate businesses rely on Luxury Presence to elevate their brand attract clients and grow their business including 30%+ of the Wall Street Journal RealTrends top agents and teams. Founded in 2016 by CEO Malte Kramer Luxury Presence has become the unified platform for modern agents combining premium design data-driven marketing and intelligent AI systems that support every stage of the client relationship.Luxury Presence has raised $89M from notable investors including Bessemer Venture Partners Switch Ventures NextEquity Toba Capital Zillow Co-Founder Spencer Rascoff real estate coach Tom Ferry NBA Champion Dirk Nowitzki and NFL Pro Larry Fitzgerald. The company has offices in Austin Phoenix Denver and New York City.

Why Work With Us

At Luxury Presence you join an exceptionally talented low-ego team building the future of real estate. You’ll be pushed outside your comfort zone gain career-defining experience and have the freedom to experiment innovate and create meaningful impact—fast.