Sr Manager, Cloud Engineering

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe is seeking an experienced Senior Manager to lead our Service Management Tooling team comprised of senior solutions architects and devops engineers. The successful candidate will organize and drive critical initiatives to completion, lead and continue building a growing team, collaborate effectively with internal partners throughout the organization, and provide strategic vision to help Adobe harmonize and improve its overall Service Management practice.

This role requires a strong technical background in enterprise public and private cloud SaaS delivery at scale, experience supporting development teams working within an agile framework, and a consistent track record of delivering results on schedule. The ideal candidate must have excellent written and verbal communication skills, possess a strong ability to inspire change and empower others, and be able to see the big picture while remaining diligent to details.

What You'll Do

• Establish, communicate, and lead clear team and individual contributor goals / priorities
• Develop, maintain, and motivate an impactful team through effective recruiting, mentoring, training, and empowerment
• Review existing paradigms and business requirements, then continually seek to improve Adobe's Service Management practice (philosophies, processes, and tooling)
• Remain apprised of industry ITSM / ITOM standard processes and service providers to ensure Adobe's capabilities in this space are second to none
• Recognize risks / blockers and work purposefully to engage with the right partners to identify solutions or workarounds
• Communicate proactively across teams to collect requirements and maintain alignment among partners
• Provide regular status reports to promote clarity and visibility at various levels within the organization, including among senior leaders
• Work hard to build and maintain relationships among our partners and internal customers in service of an ongoing effort to achieve the best possible outcomes for all involved parties
• Develop, lead, and socialize project plans and team capability roadmaps
• Help to develop a customer-first, outcome-oriented culture of collaboration and open knowledge transfer

What You Need to Succeed

• Bachelor's degree in Computer Science, MIS, or related field
• 5-8 years of direct team management experience in cloud computing, SaaS, ITSM / ITOM, or related fields
• Experience with Agile development: Scrum or other iterative methodologies
• An eagerness and tenacity to influence others to achieve goals and perform at a high level
• Confidence to take on the unknown, challenge assertions, mediate disputes, hold partners accountable, and handle leadership / customer expectations proactively
• Ability to thoughtfully shift focus as objectives and priorities change, including realigning program teams accordingly
• Strong organizational skills, a keen attention to detail, and the ability to coordinate, prioritize, and lead multiple complex activities
• Proficient at breaking down complex problems into manageable, delegable components
• Shown ability to lead geographically distributed teams
• Excellent written and verbal communication skills
• Experience with ServiceNow (or similar ITSM suite)
• Experience with JIRA (or similar project management tools), including projects and roadmaps
• Proficiency using Microsoft Office products (PowerPoint, Word, Excel)
• ITIL Foundations certification is a plus
• Prior experience as a software developer, SRE, DevOps engineer, or Service Management practitioner is plus

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $143,500 -- $282,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.