Sr Manager Commercial Programs

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Job Title:

Sr. Manager- Commercial Programs Strategy & Ops

Grade:

26

Position Summary:

The Global Business Selling organization is responsible for the strategic direction of our business selling proposition and the success of the thousands of business sellers, large and small, that sell on the eBay platform.

We are looking for a Senior Manager of Strategy & Ops to support our global commercial programs.

The commercial programs team is tasked with understanding the performance of the portfolio of business sellers across regions and implementing programmes that support survival, scale and growth. This is a high-profile role which will execute against strategic initiatives, business plans and day to day operations that will deliver impactful business change, driving a customer-centric organization that works together to drive growth.

The role demands a dual mentality: both that of a strategic leader—who has a deep understanding of the dynamics of two-sided marketplaces, can break down tough problems into clear frameworks, operate in ambiguity, and possesses strong data intuition and executive-ready communications—as well as someone who can move quickly and decisively as an embedded operator not afraid to roll up their sleeves.

What You Will Do:

• Define & Monitor Metrics: Work with analysts to build and develop key performance indicators to track business performance and identify key points of leverage within commercial programmes. Responsible for monitoring metrics, identifying and understanding root causes behind the metrics movement, and presenting these insights across all levels of the organisation.

• Develop Strategic Frameworks: Develop frameworks with key partners to further improve existing commercial programmes and develop further solutions to further develop a top class customer experience.

• Guide Strategy: Lead across teams to discover and align on commercial programme must wins across process, company strategy and seller experience.

• Collaborate: Drive strong partnership with key partners throughout the organization. Partner with leaders to understand strategic priorities, lead end-to-end solution innovation across the organization, ensuring partner teams are following strategic and operational best practices.

• Be Accountable: Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects.

What You Will Bring:

• A strong customer focus

• Experience with planning and execution, taking a project from idea to full implementation in a large complex organization. A consulting / strategy background is preferred.

• Results oriented with a consistent record in managing metrics with impact on business performance and an analytical approach 

• Proven record of delivery and an ability to excel in a dynamic and fast paced environment, being able to influence and collaborate across teams

• Ability to articulate vision and purpose for the initiatives and programs as it relates to long-term goals and objectives

• Experience with Project, Programme management & delivery

• Strong communication skills (both long form and slides), quickly able to gain trust and confidence with people at all levels

• Able to articulate challenges, blockers, problems effectively and be able to work through solutions with partners to overcome them

• Strong excel and PowerPoint skills, with the ability to tell a story across levels

• Highly organized, detailed problem solver who thrives on being efficient

• Passionate for attention to detail

• Comfortable and hands-on with data, analytics, and modeling

• Desire to “roll up your sleeves” to perform all functions from administrative processing to leading change initiatives

• Solid project management skills, having managed and successfully delivered multiple, complex projects timely and on-budget

• Highly inclusive and can build relationships across different countries at various levels 

• Exposure to an ecommerce/ marketplaces is advantageous 

Minimum Qualifications:

• BA/BS/MBA degree, with 8+ years of relevant experience within two or more functional areas

• Data analysis expertise with the ability to find the trends and implications within data to inform sound decisions

• Creative problem-solving skills

• Focused execution, resourcefulness, and able to deliver results in a fast-paced environment

• Experience acting as the voice of the customer and channeling many points of view, synthesizing them to drive alignment even in times of friction or disagreement

• Experience communicating insights through data with senior-level executives

• Experience with complex CRM tools in a large organization.

• Strong customer and partner empathy

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

$126,800 - $187,550

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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