Sr Manager, Customer & Channel Fee Programs (Hybrid/Sparks, MD)

Job Description Summary

The US Region at BD aims to be the preferred partner that delivers differentiated value and addresses our customers' needs in an evolving, dynamic healthcare market.

The mission of the Commercial & Customer Operations (CCO) Center of Excellence (CoE) is to serve as a trusted strategic partner that enables the US Region and business units to drive profitable commercial growth by delivering differentiated value, enabling capabilities, and simplified processes that exceed the needs of our stakeholders and improve customer experience. CCO aims to empower and develop our associates while strengthening our inclusive & diverse culture to win as 'One BD'.

The CCO organization operates across the entire US Region, partnering with the business units to provide and develop enabling capabilities in the areas of commercial contracting, sales enablement and operations, inside sales, customer care operations, business & pricing analytics, master data management, commercial enablement, operational excellence, and other functions. We aim to strengthen our foundational capabilities and deliver customer value through simplification and improvement initiatives, develop and prepare our associates, build an inclusive culture, drive digital transformation, and expand our strategic capabilities while remaining agile to the evolving needs of our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Reporting to the Assoc Director, Commercial Fee and Incentive Programs, this position oversees Customer and Channel Programs for all US region business segments. This will be successfully accomplished through servant leadership and best practice operational execution of our financial standards and portfolio of programs centered on our contract T&C's.

Our Vision is to partner with our stakeholders to operationalize E2E Customer and Channel Fee programs to enable business opportunities, support and provide insight into strategic pricing initiatives and financial discipline through compliance and effective measurement of programs, while providing outcomes that support best in class service to our customers. Essential to these objectives will be deploying digital technologies and analytics with the goal of accelerating our Commercial Contracting strategy while establishing a high performing culture.

Critical to success in this role will be the candidate's business acumen, financial discipline and growth mindset coupled with an ability to work collaboratively in a matrix organization to influence change and deliver impactful results. Through strong engagement and collaboration with senior leaders of Finance, Businesses, Strategic Customer Group, Sales, Channel Mgmt, Offer Development and Commercial Customers, this position will drive best in class, innovative, enterprise operational capabilities. The role will establish policy, process and governance to ensure the effective implementation of fee and incentive payment activities in order to manage business opportunities and financial risk appropriately.

This leadership position oversees an organization of approximately 6-8 associates with primary US Region responsibility. Accountability spans over $220M in Customer/Channel incentive programs consisting of 1,100 contracts/programs and 2,000 payments annually.

Essential Responsibilities

• Manage day to day operations of the Customer and Channel Program sales reporting and payment process for Customers and Channel Partners across customers, commercial distribution, IDN's/Self Distributors, OEM/Kitters, per the terms of the agreements.
• Drive strategy with Offer Development on agreements, incentive and distributor payments that will drive operationally effective programs.
• Drive operational continuous improvement initiatives across the Customer/Channel teams through technology, reporting and process enhancements.
• Partner with senior business/channel stakeholders and provide insight to collaboratively build strategic programs that generate value and support business pricing strategies.
• Oversee and develop recommendations for the annual budget and quarterly accrual/projection process for Customer and Channel Program agreements and programs in partnership with senior Finance leaders.
• Effectively champions ideas and influence key stakeholders (internally and externally); builds and maintains strong cross-functional business partner relationships.
• Utilize business acumen to think critically and apply an analytical approach to resolving issues.
• Manage SOX audits by conducting insightful analysis and intuitive responses in a timely manner while mitigating financial risk.
• Provide key insights into policy and process recommendations to simplify and streamline the execution of complex programs.
• Collaborate with IT partners to identify and implement technology advancements through automation and related reporting tools.
• Oversee the attraction, retention, and development of diverse talent, with defined strategies including clear career paths, development opportunities and associate satisfaction.
• Inspire and empower the team to act with speed, agility and accountability enabling them to achieve excellence.
• Lead the design and implementation of key metrics to drive operational effectiveness.
• Participate in healthcare industry organization forums to identify industry trends to meet future customer demands.
• Ability to travel - 20-30%

Qualifications

• Bachelor's degree required, preferably in Finance. MBA degree preferred.
• A minimum of 3 years leadership experience directing an organization with matrix accountability in the medical device or related healthcare industry field.
• 4+ years demonstrated experience leading teams in Finance, fee and incentive management, commercial contract operations including interpreting contract terms and conditions.
• Deep understanding of fee and incentive programs, contract/chargeback operations, policy and process development, contracting technologies and automation capabilities.
• Demonstrated capability to navigate and collaborate effectively across business and matrix and cross-functional leadership and organizational structures.
• Strong understanding of Sarbanes Oxley and audit requirements, and financial controls.
• Demonstrated experience driving operational CI, with a proven track record of accomplishments.
• Communicate effectively across functions in a customer centric method. Lead sensitive and diplomatic conversations with a servant leadership approach.
• High quality written and oral communication skills with ability to synthesize key points/priorities and influence business decision making.
• Proven ability to quickly establish credibility, trust, and support within all levels of organization.
• Demonstrated background in effectively managing people, fostering career development, proven coaching, mentoring skills, development of successors and bench strength and servant leadership skills.

Key Competencies

• Organizational Agility
• Business Acumen
• Process Effectiveness/Continuous Improvement Leader
• Strategic Thinker
• Customer Focus
• Dealing with Ambiguity
• Leadership Courage
• Talent Development
• Stakeholder Engagement
• Strategic Partnership and Customer Support
• Accountability and Empowerment
• Analytical and Problem-Solving Orientation

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA MD - Sparks - 39 Loveton Circle

Additional Locations

Work Shift

NA (United States of America)