Sr Manager, Diagnostics & Evaluation

What We’re Looking For:

As the Sr Manager of Diagnostics & Evaluation, you will lead the team responsible for interviewing and selecting the highest caliber of instructional candidates to join our Boot Camp instructional community across all programs. This person will gather and analyze all available data including but not limited to instructional evaluation, diagnostics, and key performance indicators for all potential and active instructional staff. They will utilize data insights to operationalize and validate learning pathways to broaden the scope of candidates that can impact students. This person will own the success of the technical and pedagogical assessment teams and create a roadmap for the team to identify instructional pathways that are both effective and efficient. 

The Sr Manager of Diagnostics & Evaluation will need to be adaptable to ever-changing team and company needs, a proven leader, and willing to understand a complex system to create new and innovative tools to increase our instructional capacity for learning and facilitation. A successful candidate will have three to five years of experience in data management at an academic institution preferred. Strong analytical and problem-solving skills to evaluate data, assess alternatives, and make appropriate decisions and recommendation and experience in project and/or database management. They will think critically about instructional opportunities for growth and ensure effective communication amongst all key stakeholders. 

Key Role and Responsibilities: 

Systems and Operational Leadership

• Lead and support our multinational and global Pedagogical and Technical Placement Teams to meet overall team goals in alignment with Product and Delivery goals
• Build sustainable schedule and ensure capacity for team of evaluators across teams
• Support team in determining that technical and pedagogical assessments are aligned with current requirements
• Ensure effective training materials are provided to the team as needed to meet their personal and overall team goals
• Communicating effectively with the Curriculum Teams, Instructional Design Team, and Field Implementation Team 

Data Collection and Analysis

• Design the Data Infrastructure in accordance with rubrics, key performance indicators, and systems
• Conduct data analysis end-to-end (collection, scrubbing, theming, visualization); fluency in data visualization software and spreadsheets recommended (Tableau, Qualtrics, Excel, Google Sheets, etc.)
• Create complex charts and databases, perform statistical analyses, and develop graphs and tables for internal and external publication and presentation; present data analysis findings and results to internal and external stakeholders
• Provide insight and strategy on Pedagogical and Technical data collection methods and content 
• Overseeing team Data Collection practices 
• Monitoring trends in assessment data across programs and reporting across Instructional Delivery
• Analyzing instructional staff technical and pedagogical data for Instructional Product recommendations
• Analyzing instructional staff technical and pedagogical data for instructional staff learning pathway recommendations

Instructional Diagnostics and Evaluation Execution 

• Accountable to the creation and quality of any and all required assessment tasks to ensure instructional candidate experience is positive
• Oversee the creation of  instructional learning recommendations for our Instructional candidates based on  performance to ensure we have multiple pathways into the classroom
• Communicate with Regional Recruitment Teams with updates on Instructional Staff Progress in Pathways
• Overseeing  the candidate experience through their pathways (share insights with Instructional Products and Experience, Regional Recruitment, Technical Team, Instructional Operations, Academic Management, and Implementation) 
• Ensure best practices for Evaluation of Instructors both in person and online 
• Collaboration with Curriculum and Design teams for program specific Evaluation materials 

Team and Organizational Expectations 

• Knowledge and compliance to all edX Boot Camps policies and business goals
• Participation in all meeting structures and staff expectations 
• Act as spokesperson to both internal and external teams
• Setting expectations for the continuation of Instructional Learning and Development.
• Projects as assigned based on team needs 

Education and Experience:

• Bachelor’s degree (required) and 10+ years of work experience, prior experience in education, data management, recruitment, human resources, or as a teacher preferred, but not required
• Experience with adult facilitation 
• Willingness to work some weekends and evenings 
• Demonstrated ability to generate creative solutions to lead to positive culture 
• Strong organizational and communication skills (written and oral) and proven ability to communicate effectively with a wide range of constituents in a number of different settings
• Excellent organizational skills and attention to detail
• Ability to make timely decisions and demonstrate good judgment 
• Exceptional customer service orientation, ability to tailor approach for different audiences
• Agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities
• Proficiency in Microsoft Word, PowerPoint, and Excel; comfort with various media (video, websites, etc.)

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners. 

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

• Medical, dental, and vision coverage
• Life insurance, disability and 401(k)
• Unlimited snacks and drinks
• Generous paid leave policies including unlimited PTO
• Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break

In Colorado, the anticipated base salary for this role is $106,000.00 with potential bonus and equity eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.
To learn more, visit 2U.com. #NoBackRow

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.