Sr Manager Global Customer Success Operations

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology innovation and world-class support to achieve more for their practices their people and their patients.

About the Role

Dandy is hiring a Senior Manager Training Operations to lead and scale our Training organization across the U.S. Canada and international markets. This role oversees both field and virtual training teams responsible for delivering an exceptional onboarding experience to new dental practices.

The Senior Manager will manage a team of Training and Operations Managers and be accountable for building the systems processes and leadership capacity to enable global scale. This role requires an experienced people leader and exceptional operator who can lead complex global training operations with precision using data to inform coaching optimize capacity quality and performance across teams.

You’ll be a key partner to cross-functional teams (Sales Customer Success Product and Enablement) driving initiatives that elevate the customer experience streamline operations and strengthen Dandy’s reputation as a trusted clinical partner.

• Lead and develop a team of Training and Operations Managers overseeing field virtual and international trainers. Drive performance through clear OKRs coaching and accountability frameworks.

• Own global training operations including capacity planning scheduling and resource allocation ensuring teams are deployed efficiently to meet business objectives across multiple regions and time zones.

• Define and track KPIs that measure onboarding quality efficiency and trainer productivity using data to inform continuous improvement and resource planning.

• Build leadership capability within the Training organization — hiring mentoring and developing managers to become exceptional people leaders.

• Collaborate cross-functionally with Sales Customer Success Product and Clinical teams to align training programs with evolving business needs and customer feedback.

• Oversee end-to-end training logistics and capacity planning ensuring seamless execution across multiple time zones and delivery formats.

• Identify and address operational bottlenecks across teams processes and systems; implement process improvements to drive standardization and scalability.

• Champion the customer experience through consistent high-quality onboarding that builds trust confidence and adoption.

• Leverage data from multiple sources (Performance dashboards LMS feedback surveys) to drive operational excellence and enhance overall team effectiveness.

• 7+ years of experience in operations training or customer experience leadership roles within a high-growth or large-scale organization.

• Proven success as a “manager of managers” leading multiple teams and developing strong people leaders.

• Strong operational and analytical mindset with deep experience using performance data to guide team coaching quality and capacity decisions.

• Experience scaling global teams and building consistency across regions delivery modes (virtual and field) and customer types.

• Highly process-oriented with a track record of creating and improving cross-functional workflows.

• Excellent stakeholder management and communication skills capable of influencing across functions and levels.

• Strong customer empathy and understanding of how to translate customer needs into operational solutions.

• Comfort operating in ambiguity with a willingness to roll up your sleeves to solve complex problems.

• Experience in healthcare SaaS or high-touch B2B environments is preferred.

• Familiarity with global or multilingual teams especially across North America and Europe.

Req ID: J-861

For full-time positions Dandy offers a wide range of best-in-class comprehensive and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare dental mental health support parental planning resources retirement savings options and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race religion color national origin gender gender identity sexual orientation age marital status disability protected veteran status citizenship or immigration status or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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What We Do

Dandy is transforming the massive ($400B) but antiquated dental industry. Backed by some of the world's leading venture capital investors we’re building custom end-to-end precision software and manufacturing from the ground up to provide high-quality consistent and affordable restorations to our doctors and their patients. 2 million people already have a Dandy product in their mouth and that number is rapidly growing.

Why Work With Us

At Dandy we move fast—learning growing and tackling big challenges alongside the smartest most driven teammates. We embrace discomfort knowing growth happens outside our comfort zones.

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