Sr Manager - Marketing Strategy

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The US Customer Growth Marketing Team, within the Consumer Marketing Services group, strives to deliver marketing on behalf of the enterprise that makes American Express essential to our Card Members; specifically, responsible for driving revenue growth from existing customers through spend and lend treatments, while ensuring we retain our best customers.

The Sr. Manager, Customer Growth Marketing Strategy will join a group of hardworking, passionate marketers rallied behind goals to leverage the customer as a platform for growth - driving revenue generating spend treatments to hit aggressive targets in incremental billed business and fee revenue. The Sr. Manager will be accountable for developing the strategy and building recommendations to drive revenue across our growth treatments. This individual will focus on the customer segmentation, analytics and insights across Charge, Co-brand and Prop Lending products to inform our strategy. This individual will partner closely with Finance, Customer Marketing Analytics, Customer Marketing teams, as well as Card Product Management and Risk teams.

Key Responsibilities

• Create strategic recommendations for leadership that will drive customer revenue
• Lead investment optimization decisions to deliver against the most profitable customer treatments
• Partner closely with Customer Marketing Analytics, Finance, Risk and Customer Growth Marketing teams to develop executable strategies

Preferred Qualifications

• Experience and comfort in developing strategies in whitespace
• Self-starter with superior attention to detail and outstanding customer orientation
• Strong financial acumen and problem-solving skills
• Strong thought leadership with existing strategy skills
• Ability to partner and build internal relationships and influence key stakeholders while thriving in a highly collaborative, fast paced environment
• Exceptional leadership with a proven track record of generating followership within and across the organization
• Possess excellent communication skills, written and verbal, with the ability to synthesize strategic information and tell a strong story with quantitative and qualitative evidence

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.