Sr Manager Personalization

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Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

Education:

• Bachelor's degree in Marketing, Business or relevant field of study required

Work Experiences:

• 7+ years of experience in personalization, email marketing, web design, project management or production management
• Experience managing multiple web and design projects and vendor partners
• Prior Omnichannel experience preferred

Skills:

• Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
• Analytical, with strong problem-solving abilities and creative resolution skills
• Self-motivated, with the ability to work on multiple projects in a fast-paced environment
• Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment
• Strong Microsoft Office program experience, including Excel, Word and PowerPoint, Visio
• Strategic thinker
• Proficient in the use of Photoshop, Dreamweaver, HTML, CSS or similar software
• Acceptable level of hearing and vision to perform job duties

Responsibilities:

• Partner across departments within Academy Sports + Outdoors and external suppliers to ensure Omnichannel design assets are developed and delivered with quality, value, and on-time
• Energize and lead both the internal team and external design resources from idea phase to commercialization
• Ensure each stakeholder understands his/her role and responsibilities throughout the creative process
• Regularly review the status of projects with appropriate leadership to verify that Company expectations are met
• Develop strategy and multi-year plan personalization on Academy.com and for site ops team
• Manage and hire team to lead and drive personalization on site
• Partner across teams on personalization experience both on site and through marketing campaigns, to ensure a cohesive vision, look, and feel.
• Develop and execute testing (A/B) strategies for the site
• Move Academy.com towards a fully personalized experience
• Responsible for managing vendor relationships
• Production management: Focus on continually improving efficiency in our design team and how we accomplish design projects
• Document personalization and design processes and deliverables
• Establish and manage QA standards
• Establish SLA's for Omnichannel creative tasks and ensure the team delivers on them
• Build project plans and proposals and present to management
• Project management: assist in project cycle from concept to final product and organize and manage all tasks related to the projects
• Serve as a single point of contact for the entire organization for all Omnichannel design projects and requests, this position serves as the "face" of the Omnichannel design at Academy
• Work closely with business owners, your team, developers and analysts to develop and improve customer's experience on company's website
• Become an 'expert' business user of Commerce Management Console (CMC); be the driver of the CMC tool and ensure we are maximizing our potential within this tool
• Assist team where needed in their web design tasks
• Identify areas for website improvement and manage projects to improve and optimize site experience and results
• Develop a thorough understanding of Academy's policies, procedures and safety rules
• Duties may change; team members may be required to perform other duties as assigned
• Duties may change; Team Member may be required to perform other duties as assigned

Physical Requirements & Attendance

• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior
• Regular attendance required

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.