Sr Manager Process Systems & Tools

Job Summary: We are seeking an experienced SFDC Manager to lead the management and optimization of Salesforce process systems and tools. The ideal candidate will have a strong background in Salesforce administration process improvement and team leadership.

Key Responsibilities:

Salesforce Administration: Work with ITS team to administrate Salesforce platform and ensure it meets business requirements.

Process Optimization: Identify design and implement process improvements within Salesforce to enhance efficiency and effectiveness.

Tool Management: Evaluate and manage third-party tools and integrations within the Salesforce ecosystem to ensure seamless operation.

Team Leadership: Lead a team of SalesOps Analyst provide mentorship and guidance to enhance their skills and performance.

User Training and Support: Work with SFDC Training team to deliver training programs for Sales / end-users ensuring they understand Salesforce functionalities and best practices.

Data Management: CRM database management. Ensure data integrity and security within the Salesforce platform; manage data imports exports and data quality initiatives. Drive Account Creation SFDC Quota Deployment Data Cleansing month/quarter end activities. Work with Operations team on Customer Segmentation Territory Creation & analysis account mapping and drive needful activities in SFDC.

Reporting and Analytics: Create and maintain reports and dashboards to provide insights into sales performance and operational efficiency.

Collaboration: Work closely with cross-functional teams including sales marketing and IT to gather requirements and implement solutions.

Project Management: Lead Salesforce-related projects from conception through execution

Qualifications:

Bachelor’s degree in Business Information Technology or a related field.

5+ years of experience managing Salesforce with a focus on process systems and tools.

Salesforce Administrator and/or Developer certification is highly desirable.

Strong understanding of Salesforce architecture data models and best practices.

Experience with process mapping and improvement methodologies (e.g. Lean Six Sigma) is a plus.

Excellent analytical problem-solving and project management skills.

Strong interpersonal and communication skills with the ability to work collaboratively across teams.

Skills:

Proficient in Salesforce CRM

Knowledge of data management best practices including data governance and compliance.

Ability to translate business requirements into technical specifications.

Strong leadership skills with a proven track record of team management.