Sr Manager Software Engineering - Remote or Hybrid in MN and DC

• Lead the design development implementation and ongoing enhancement of Avery Chat solutions and supporting platform capabilities
• Support production operations through monitoring issue triage remediation planning and service reliability improvements
• Manage and coach the team setting priorities establishing accountability and supporting career development
• Partner with Product Owners Architects operations teams and business stakeholders to translate business needs into scalable technical solutions
• Provide hands-on technical leadership in software design API-driven architecture secure coding observability resiliency and performance optimization
• Drive end-to-end software delivery across planning design development testing release management production readiness and operational support
• Guide the team in building AI-enabled chatbot capabilities using sound engineering practices responsible implementation patterns and solid prompt design discipline
• Lead the creation of comprehensive design documentation and architectural diagrams to clearly communicate system structure data flow and integration points across teams and stakeholders
• Establish engineering best practices for code quality design reviews CI/CD automation incident response and root cause analysis
• Own delivery risks dependencies and execution trade-offs in partnership with the Director and cross-functional leaders
• Contribute to hiring performance coaching team development and succession planning
• Stay current on emerging technologies and identify practical opportunities to improve platform quality delivery speed and customer experience
• Design develop and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI
• Leverage enterprise-approved AI tools to streamline workflows automate tasks and drive continuous improvement
• Evaluate emerging trends to inform solution design and strategic innovation

• 8+ years of software engineering experience including 3+ years of people leadership experience managing software engineers
• 5+ years of hands-on experience with Python and/or Java React RESTful APIs and microservices or service-oriented architecture
• 5+ years of experience in operations and production support including incident management troubleshooting and root cause analysis
• 3+ years of experience with cloud-native engineering practices containerization and CI/CD pipelines using tools such as GitHub Actions or similar platforms
• Demonstrated experience leading application development for customer-facing digital products chat platforms conversational experiences or similar software solutions

• Experience building chatbot GenAI LLM-enabled applications copilots or AI-assisted user experiences in production or near-production environments
• Experience using these or similar tools: ServiceNow Splunk Datadog
• Solid understanding of system design performance improvement strategies caching scalability resiliency and observability
• Good command of prompt engineering and practical understanding of AI-enabled application development
• Proven communication skills with the ability to explain technical concepts and delivery trade-offs to technical and business audiences
• Ability to work in a Hybrid / Remote model with alignment to Central Time (CT) business hours

What We Do

Optum part of the UnitedHealth Group family of businesses is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care pharmacy benefits data and resources they need to feel their best. Here you will find a culture guided by inclusion talented peers comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum we support your well-being with an understanding team extensive benefits and rewarding opportunities. By joining us you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.

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