Sr Manager, Strategic Initiative

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Sr. Manager, Innovations will drive the strategy behind the scale, adoption and market penetration for key initiatives underpinning the growth of the Grubhub ecosystem. The primary focus for this role will be on managing the strategic vision and execution required to grow our Grubhub Direct business, Grubhub's suite of branded web ordering and mobile products for restaurants. The Sr. Manager role will combine deep product and industry knowledge with strong analytical skills to identify trends and opportunities to drive optimizations across the Grubhub Direct products, pricing and processes in order to define and meet company goals. This role is responsible for influencing decisions at the leadership level while owning decisions at the department level that are critical to driving business outcomes. This role is highly cross-functional working with leaders across Product, Sales, Success, Operations, Marketing and Engineering to ensure our business has a clear sales, onboarding and activation strategy to clearly establish goals, milestones and any potential blockers.
The Impact You Will Make

• Own strategic initiatives driving growth and adoption of the Grubhub Direct product
• Build and maintain cross functional relationships to ensure alignment and successful execution
• Work cross-functionally with Finance and Data teams to distill corporate strategy to model goals and define success metrics for initiatives and features
• Support a go-to-market strategy with Marketing focusing on sales (incentives, generating qualified leads, pipeline strategy), operations (onboarding) and reporting.
• Monitor health and performance across all Grubhub Direct partners to identify trends and use insights to inform optimization needs across product, processes, and pricing
• Actively seek out and identify pain points and product needs and find creative solutions with a sense of urgency
• Work with Sales and Success teams to integrate Grubhub Direct into pricing packages and other key initiatives across all Grubhub Marketplace offerings
• Drive prospect strategy for Grubhub Direct and Delivery as a Services ; use data to identify sales/expansion opportunities
• Establishes and ensures adherence to budgets, schedules, work plans, and performance requirements
• Identify and collaborate with key stakeholders to strategize around content required to drive adoption and support Sales and Success teams in the form of both client facing and internal tools / training
• Ensure standardization, consistency and utilization of the most current tools, methods and processes
• Manage a growing team

What You Bring To The Table

• Bachelor's degree required.
• 8-10 years professional experience; 3-5 years of management experience.
• Deep knowledge of restaurant operations and technology
• Strong analytical skills to make and support business decisions
• Excellent communication skills. Good listener, capable of understanding client or internal issues and translating them into an effective and actionable solutions
• Proven ability to work across departments to solve problems and achieve results
• Excellent organization and time management skills
• Comfortable working in an unstructured and entrepreneurial environment
• Requires technical competence and an aptitude for learning new systems

New York Salary Range: $121,500-$158,000
The Base Pay component of our Total Rewards package is based on a variety of factors including but not limited to: job responsibilities, location, experience and, education/certifications. In addition to the pay component, this role may be eligible for equity and benefits as part of the Total Rewards package. The Total Rewards package will be determined at the time a contingent offer is made.
And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need an accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information.
CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].