Sr Manager, Technical Programs

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

Manages a team of Agile project managers responsible for delivery of very large, complex technical programs including groups of inter-related projects targeted to meet one or more key company strategic business goal(s). The role of a technical program manager involves managing multiple areas simultaneously, with a focus on leading the development of highly technical projects. You're expected to coordinate projects across multiple teams that may have a stake in a technical project.

Essential Functions

• Facilitates strategy, partners with leaders and stakeholders to align expectations and the delivery of business outcomes to the enterprise strategy and product roadmap. A leader of continuous improvement who leverages Agile metrics to understand performance of delivery teams, identifies improvement opportunities, develops recommendations and implements change

• Provides effective leadership in developing highly engaged, high-performance Teams. Fosters a culture of safety, growth, and performance through outstanding leadership and coaching to the team to enable delivery of high-quality outcomes.

• When necessary, identifies opportunities, scope technical solutions, assess trade-offs & risks, align cross-functional stakeholders, and drive execution of programs that will impact Early Warnings customers' conversion, retention, and growth

• Establishes operational objectives and work/ action plans to achieve Portfolio priorities and drives successful business outcomes within the program. Allocates/Delegates assignments to appropriate resources

• Break down ambiguous problems, align on business strategy, contribute to technical requirements, curate stakeholders, and drive the execution towards a unified goal

• Performs program level governance review of all associated projects to ensure they are following required processes, tracking to be on time, within budget, and of quality to ensure customer value commitment.

• Creates and maintains master program plan for all active aligned projects and status reporting. Resolves project/program plans and interdependencies to ensure plan success and resource capacity. Engages cross project interdependency scheduling to ensure project interdependencies are documented and tracked including defining critical program level milestones within each project for visibility

• Manages the masterplan, motivates progress to meet deadlines, and liaise with non-technical stakeholders to ensure the projects stay on the rails.

• Oversees and monitors all aspects of multiple interrelated projects within the program to ensure the overall program is aligned to and directly supports the achievement of strategic business objectives, evaluating progress, proactively works with project teams mitigating risk and effective issue resolution across program.

• Identifies and resolves complex technical, operational and organizational problems

• Develops and implements best practices, templates, policies, tools and partnerships to expand, mature and improve effectiveness of program management. Mentors and coaches team members on policies and procedures and best practices

• Oversees internal and externally driven audits of projects within program. Accountable for managing risk and controlling change to ensure delivery meets time, cost and quality objectives.

• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's Degree in Business, Project Management and/or Computer Science or related field.
• Minimum of 10 or more years of direct experience in technical program management or related project management experience in business and/or technical environments
• Minimum 3 years of management or supervisory experience
• Agile and/or Scrum Master certification(s) or equivalent work experience is required
• Ability to lead and coach program/project managers in the successful delivery of the developed framework.
• Ability to leverage data to identify the largest strategic opportunities for the organization and to drive recommendations
• Experience in financial institutions or similarly regulatory industries and/or software development processes with background in the data processing environment, application systems, and communication systems.
• Ability to drive complex technology programs and projects through their life-cycle, ensuring technical solutions are sound and aligned to business goals
• Must be able to work independently, have excellent follow-up, and meet tight deadlines for deliverables.
• Possess excellent analytical and problem-solving abilities, and be able to deal effectively with ambiguity and constant change
• Demonstrated ability to communicate across all levels of the organization is necessary; must be able to clearly articulate technical ideas to a non-technical audience both verbally and in writing. Highly engaged, self-starter with ability to balance achieving business results, fostering collaboration and influencing business strategies
• Proactive in identifying and driving process improvements and documenting efficiency gains within the organization
• Demonstrated experience with Agile and Waterfall methodologies and all aspects of the System Development Life Cycle (SDLC) methodology and tools
• Background and drug screen.

Preferred Qualifications

• Project Management Professional (PMP) certification or related certifications is beneficial
• Additional related education and/or experience preferred

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.