Sr Manager, Vendor Experience

SUMMARY OF RESPONSIBILITIES

Lead the vendor management team in order to develop onboarding, compliance and effective communication with our vendors.

ESSENTIAL DUTIES

· Develop vendor management team over time and manage/lead vendor management direct team.

· Develop Materials to evaluate vendors upon contracting and annual review.

· Provide reporting to measure vendor metrics and distribute to appropriate teams.

· Work with compliance to ensure policies and procedures are addressed and documented.

· Ensures that the organization maintains appropriate and well-managed third-party vendor relationships across the organization. Works with managers to ensure that they are holding vendors accountable for their actions in relation to our contract and service agreements.

· Ensure through documentation that all vendor contracts are in line with our vendor management policy and are reviewed by each vendor’s relationship manager/owner on a routine basis for continual compliance.

· Execute programs delivered by Product and Services team at the local level working with field teams and Service Providers.

· Support programs compliance across the company and develop a game plan for proper usage.

· Manage onboarding of new vendor relationships

· Lead and/or support the operation of change initiatives to ensure optimal efficiencies and effectiveness.

· Leverage existing vendor relationships to maximize value and research new vendors or services in market.

· Maintain, monitor processes, procedures, methods, tools, techniques, and software to deliver services.

· Develop and deliver presentations on opportunities, best practices, and issues for alignment and management approval.

· Drive DEI programs for our vendor base

· Developing and maintaining governance and compliance standards and guidelines to meet evolving global standards regulatory compliance requirements.

· This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

· Primarily working indoors, office environment.

· Travel: 25%-40%

· Prolonged exposure to computer screens.

· May sit for several hours at a time.

· Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

· Bachelor’s Degree or equivalent experience.

· Ability to collaborate at all management levels,

· Ability to lead and influence groups not in direct reporting structure.

· Open-minded to new ideas.

· Ability to think globally and execute tactically.

· Communicates well.

· Great with technology.

· Ability to develop strategic plans and execute to achieve results.

PREFERRED EDUCATION AND EXPERIENCE

REQUIRED KNOWLEDGE

· Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

· English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

· Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

REQUIRED SKILLS

· Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

· Speaking — Talking to others to convey information effectively.

· Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

· Negotiation — Bringing others together and trying to reconcile differences.

· Persuasion — Persuading others to change their minds or behavior.

· Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.

· Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

· Ability to identify issues and work them to closure, including remediation and escalation where appropriate.

· Strong data analytical skills and understanding of MS Excel, MS PowerPoint, BOX and Smartsheets. Strong knowledge of Vendor Café and Yardi ERP system is a plus.

· Effective in response to shifting priorities and assignments and ability to meet deadlines and expectations. Effective in delivering messages across a wide spectrum of individuals at the company having varying degrees of technical understanding.

· Strong interpersonal skills to be able to establish relationships with internal partners to build consensus and deliver various types of messages to internal and external parties.

· A significant level of trust, credibility and diplomacy is required. In-depth conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

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WORK STYLES & BEHAVIORS

· Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

· Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

· Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

· Written Comprehension — The ability to read and understand information and ideas presented in writing.

· Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

· Written Expression — The ability to communicate information and ideas in writing so others will understand.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.