SR Manager, Workplace Operations Lead

The primary purpose of this role is to oversee day to day employee workplace experiences within TIAA workplaces including encouraging best use of community spaces, managing calendar of events, room booking and collaborative spaces. Includes managing TIAA food service program, cafeterias, catering and vending, and enterprise-wide amenities program.

Key Responsibilities and Duties

• Act as an escalation point and strategic leader for employees exercising best practices in collaborative spaces, meetings management, and events planning.
• Partner with technology SMEs to make recommendations on hospitality solutions and integration of technology solutions in amenities and hospitality programs.
• Coordinates execution of services via third party vendors and on-site leads. Understands current workplace trends, including corporate social media communication channels, and utilization to proactively anticipate workplace issues and/or needs of employees and visitors.
• Work with HR partners to implement the workplace experience strategy and align with overall experience solution for all associates.
• Manages and facilitates feedback loop for amenity satisfaction, propose and implement changes to amenities and food programs by location.
• Ensure that common area facilities are properly used and maintained. Partner with facilities, space planning, and safety and security to influence and recommend changes to space type when necessary. Understand the needs of the employees occupying the space to help make recommendations regarding the needs of groups using the space.
• Manage all logistics for the entire portfolio, including visitor management (in partnership with security), conference booking, and events (in partnership with strategic meetings management team). Conducts quarterly walk throughs in major sites.
• Utilizes technology to gain analytics and metrics to measure and validate the hospitality programs.
• Work with vendors to ensure seamless integration within workplace for conference spaces, food and beverage vendors, community management team and events management.
• Manage budget and make recommendations as to how budget could be maximized. Guide changes to budget at annual intervals. Track expenses and provide analysis on budget usage on an ad hoc basis.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Base Pay Range: $91,500/yr. - $152,500/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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