Sr Mgr, Digital Program Mgmt

Business Unit Carrier Job ID 30096259 City Charlotte State North Carolina Country United States

Date Posted:
2022-10-06-07:00
Country:
United States of America
Location:
CAN02: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA
About This Role

• Carrier is a world-leading technology company in the field of heating, air-conditioning, and refrigeration solutions. We are hiring a talented Digital Technology leader to join the Commercial HVAC division of Carrier's North America DT team. The successful candidate will be responsible for partnering with the business in executing DT strategy, and technology plans and prioritizing investments for the region.

Key Responsibilities

• Partner with the CHVAC business executives and leadership team by recommending and prioritizing DT investments and projects that support the region's strategic business initiatives.
• Assist in the design and develop DT strategies to simplify and standardize back-office operation processes, enhance customer & employee experiences, drive revenue growth, margin expansion, and digital innovation, and mitigate compliance and cybersecurity risks.
• Work closely with DT professionals and Center of Excellence teams within the company to ensure alignment on solutions, standards, resources, and budget for project execution as well as achieving operation excellence.
• Work closely with project management teams to successfully execute initiatives including M&A projects and delivery the committed business outcome.
• Maintain awareness and knowledge of emerging DT technologies and methodologies. Identify appropriate DT technologies & service delivery, approaches for the region that considers external benchmark and best practice.
• Manage suppliers in terms of contract negotiation, service level fulfillment, development, deployment, and operation support.
• Manage market-driven initiatives and processes from a system perspective within the integrated DT ecosystems (CRM, CPQ, SMS, PPM, ERP).
• Support the business in resolving escalated technology-related operational issues associated with systems, infrastructure, and compliance.

Qualifications

• Bachelor's Degree in Information Systems, Information Technology, or Computer Science
• 5+ years of experience related to IT Management which involved project planning, resource allocation, change management, and operation
• 5+ years of demonstrated and knowledge in major ERP, SMS, CRM, PPM, CPQ, Data Warehouse, and BI Systems (SAP ECC/S4H, Salesforce, ServiceMax, Power BI0
• 5+ years of experience in management of outsourced vendors during project implementation, system integration, and support

We Value

• Proven track record in successful project-managed ERP, CRM, and SMS systems in the manufacturing industry.
• Demonstrated capability to work in cross-functional leadership teams.
• Excellent organizational and leadership skills.
• Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management Excellent interpersonal, analytical as well as problem-solving skills. Outstanding oral and written communication skills, strong presentation skills, and the ability to effectively interact with people at all levels. Ability to lead and motivate cross-functional, interdisciplinary teams to achieve strategic goals.
• Proactive, self-motivated, and a team player.
• Strong understanding of project management principles and project management skills such as agile methodology.
• Ability to handle several projects at a given time.

RSRCAR

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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