Sr Network Engineer

Overview

Provides support, maintenance, and monitoring of the corporate network infrastructure including hardware and related protocols. Processes network infrastructure requests and serves as an escalation point for networking issues that cannot be resolved by junior associates and independently troubleshoots major incidents. Owns, plans, executes, and documents complex technical projects from concept to completion.

The position is mostly remote but the individual needs to be within an hour commute from the Raleigh/RTP/Durham, NC metro area.

Responsibilities

• Configures, maintains, and operates routers, switches, firewalls, wireless access points, load balancers, VOIP equipment, and monitoring tools
• Installs physical equipment, connects cabling, dresses communications racks, powers devices per provided documentation
• Oversees the proactive monitoring of the network infrastructure via monitoring tools, addresses alerts in a timely manner, and documents topologies and changes
• Mentors, coaches, and knowledge shares with junior associates and peers
• Is the escalation point for junior associates handling difficult incidents/requests
• Independently processes routine requests for network services, access, and documentation
• Independently troubleshoots and resolves major incidents, runs outage bridges, and seeks root cause analysis for complex network issues
• Independently owns network infrastructure projects from concept to completion including requirements gathering, implementation, turn up, testing, and hand off of the technology solution to the business
• Independently becomes a subject matter expert in one or more network specialty domain such as datacenter, firewall, wireless, load balancing, cloud networking, or VOIP
• Contributes to the implementation of major network infrastructure projects in cooperation with senior engineers and peers

Qualifications

Academic and Professional Qualifications:

• Bachelor’s degree or equivalent/years of experience required.
• Desired certifications: Cisco Certified Technician (CCT), Cisco Certified Network Engineer (CCNA), Cisco Certified Network Professional (CCNP), ITIL Foundations, Security+

Experience:

• 4-7 years relevant work experience
• Ability to work collaboratively with a team and receive constructive feedback from senior engineers and leaders
• Ability to provide excellent customer service when working directly with users that may not be technical
• Ability to provide mentoring, coaching, and knowledge sharing in a constructive manner to junior associates
• Ability to own a project from concept to completion including requirements gathering, documentation, implementation, testing, turn up, and hand over
• Ability to become subject matter expert in one or more network specialty domain: firewalls, VOIP, datacenter technologies, load balancers, cloud networking, wireless, packet analysis, networking tools (DNAC, PRTG, ISE, etc.), low voltage design, MPLS, or route/switch
• Deep understanding of TCP/IP Protocol Stack (This would cover IP Addressing)
• Deep understanding and past or present experience configuring and troubleshooting OSPF, EIGRP and BGP routing protocols.
• Deep understanding of Layer 2 switching
• Very strong knowledge of vendor management, equipment (Cisco, Aruba, Arista), and working with ISPs
• Very strong knowledge of hardware installation, low voltage cabling standards, power and data cable management
• Strong knowledge of wireless networking, firewalls, VOIP, datacenter technologies, load balancers, or cloud networking

 Travel Requirements:

• On-site support for local office and/or local data center may be required
• Up to 10% travel may be required
• International travel may be required

Working Arrangements:

• Standard work week or as defined by assignment requirements
• Primarily works in a remote environment but is assigned to local office location
• May require after-hours, on-call support and/or holidays per on-call rotation or as defined by assignment requirements
• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO may be limited to meet business needs