Sr. Operations Analytics Manager (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted and we are dedicated to treating the whole person not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states with the exception of Hawaii.

About the Role

This role will be the analytical engine behind how Rula understands monitors and improves its billing and account experience financial performance and customer service. As an individual contributor you will work closely with partners across Finance Billing Product Data Customer Service and Operations bringing well-rounded business acumen to investigate complex account questions uncover root causes and turn messy data into clear actionable insights.

Day to day you’ll dig into billing workflows identify where things break down and help teams make informed conclusions that improve accuracy reduce friction and support sustainable growth. This role sits within the Analytics organization and plays a critical part in helping Rula deliver a reliable trustworthy financial experience for members providers and partners.

Required Qualifications

• 7+ years of related professional experience in analytics or data science-focused role with 2+ years of experience focusing on financial analytics and/or firm-level operations analysis

• Demonstrated ability to work with non-technical cross-functional stakeholders

• Deep understanding of financial metrics (e.g. CAC billing key accounts retention churn LTV etc.) and operational metrics (e.g. resolution time product uptime) and experience translating data into actionable insights

• Expert-level proficiency in Python and/or SQL as well as familiarity with data visualization tools (Looker Tableau Hex etc.)

Preferred Qualifications

While having the preferred qualifications enhances your candidacy having all of them is not mandatory. We encourage all interested applicants to apply even those who may not meet every preferred requirement.

• Experience within a fast-paced high-growth startup environment with the ability to handle dynamic and shifting analytical priorities

• Expertise proposing and executing operational efficiency experimentation

• Prior experience in healthcare marketplace or financial services operations

• Ability to connect analytics insights to business strategy influencing financial and operational decisions that drive profitable growth

We're serious about your well-being! As part of our team full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance ensuring you can meet both professional and personal commitments (must be based in United States currently not hiring in Hawaii)

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical dental vision life disability and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents including birthing non-birthing adopting and fostering

• Employee Assistance Program (EAP): Supporting your mental and physical health

• Quarterly department stipend: Fun team-building activities or in-person gatherings

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences fostering a sense of community and belonging for all

• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity equity and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe seen heard and valued.

What We Do

We believe that when access to quality mental healthcare improves patients providers and payers all benefit. And that’s why we’re on a mission to make mental healthcare work for everyone. We remove barriers and strengthen connection points between patients providers and payers to improve mental health outcomes. With Rula it’s easy for patients to find a high-quality therapist or psychiatric practitioner who meets their unique needs accepts insurance and is taking new patients. For providers Rula offers the flexibility of private practice while also filling caseloads and offering the necessary behind-the-scenes support. Rula handles the marketing credentialing billing and admin tasks so providers can focus on what they do best: providing care to those in need. Rula is a remote-first company with teams who specialize in the areas of Clinical Partnerships Operations Marketing Engineering Product and more. We’re committed to reimagining how mental health is treated.

Why Work With Us

As a remote company we're intentional about the culture we're building. We write things down we communicate clearly we follow-up and we follow-through. We have high expectations for our team and empower individuals with a high degree of trust and autonomy. In turn we expect that individuals operate with a sense of ownership in everything.

Gallery