Sr. Partner Implementation Manager

As a Sr. Partner Implementation Manager at Hi Marley you will lead the onboarding and implementation of partners onto Hi Marley’s collaboration platform helping connect key players across the insurance ecosystem to create a more seamless experience for policyholders and adjusters. You will partner with external organizations and internal cross-functional teams to discover design and implement workflows that drive operational efficiency and customer value. Leveraging your project management expertise and deep understanding of insurance workflows you will guide partners from initial discovery through go-live enabling scalable customer journeys that improve communication streamline processes and enhance the claims experience. 

Teamwork and shared enthusiasm are a core part of our culture which is why this role involves joining us in the Boston office for two days each week.

What You’ll Do: 

• Lead end-to-end partner implementations serving as the primary project manager from kickoff through Customer One go-live 
• Conduct discovery sessions with partners to understand operational workflows business goals and integration opportunities  
• Design and configure workflows events and messaging experiences that support seamless customer and adjuster journeys  
• Collaborate with partners and internal teams to define use cases and ensure solutions align with business and customer needs  
• Identify articulate and quantify the value delivered to partners carriers and policyholders through implemented workflows  
• Coordinate cross-functional resources across Product Engineering Customer Success and partner teams to ensure successful execution  
• Manage implementation timelines risks dependencies and stakeholder communication throughout the project lifecycle  
• Drive adoption and readiness activities to support successful launch and long-term partner success  
• Continuously identify opportunities to improve implementation processes scalability and customer outcomes 

What We’re Looking For: 

• 6-7 + years of experience in implementation management professional services partner operations or a related function in SaaS or insurance
• Strong project management skills with the ability to manage multiple complex implementations simultaneously  
• Deep understanding of insurance workflows claims processes and ecosystem partnerships  
• Strong consultative and relationship management skills when working with external partners and cross-functional internal teams  
• Ability to design and optimize customer journeys workflows events and communication experiences 
• Customer-centric mindset with a passion for improving experiences for policyholders adjusters and partners  
• Strong analytical and problem-solving skills including the ability to identify articulate and quantify business value
• A genuine curiosity about AI and emerging technologies paired with the judgment to apply them thoughtfully and responsibly 

Compensation Benefits & Perks: 
At Hi Marley we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$103000–$191000] depending on experience skills qualifications and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range allowing room for growth as employees develop in their role. 

What We Do

Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals Hi Marley enables lovable convenient conversations across the entire ecosystem saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.

Why Work With Us

Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning always seeking ways to be better for ourselves our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.

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