Sr Principal Engagement Manager - 11390

What You’ll Do

• Own end-to-end delivery of complex customer engagements ensuring projects are delivered withquality on time and within budget.
• Serve as the primary point of contact for customers and partners building trusted relationships and managing executive stakeholder expectations.
• Lead implementations from mobilization through deployment and go-live including governanceresource planning and adherence to Coupa methodologies.
• Proactively manage risks issues and escalations driving timely resolution and maintaining a clear path to successful delivery.
• Oversee project financial performance including forecasting contract compliance KPI achievement and overall engagement health.
• At times act as senior engagement leader across a portfolio of strategic engagements providing executive governance and ensuring delivery excellence
• Mentor and provide guidance to Engagement Managers sharing best practices and supporting successful execution across multiple projects.
• Partner with customers and internal stakeholders on business transformation initiatives helping organizations maximize the value of their investment in Coupa.

What You Will Bring to Coupa

• 10+ years of experience in systems applications consulting Professional Services or enterprise software delivery environments with at least 5 years in program or project leadership roles.
• Proven experience leading complex enterprise SaaS implementations and managing multiple concurrent engagements across large organizations.
• Strong executive presence with the ability to build trusted relationships and influence stakeholders at all levels including C-suite executives.
• Experience providing strategic oversight executive governance and leadership support across a portfolio of projects including managing escalations and driving successful outcomes.
 
AI & Agile Experience
• Led delivery of enterprise AI and Generative AI initiatives using Agile methodologies from use-case definition through deployment and adoption.
• Managed cross-functional teams across product engineering data science and business functions to deliver scalable AI solutions.
• Facilitated Agile ceremonies sprint planning backlog refinement and release management to drive predictable delivery and continuous improvement.
• Directed program governance risk management stakeholder communications and executive reporting across multiple AI and digital transformation engagements.
 
AI & Agile Capabilities:
• AI Strategy & Roadmap Development Generative AI Machine Learning Intelligent Automation and AI Use Case Prioritization.
• Agile Program & Project Management Scrum Kanban SAFe Sprint Planning Backlog Management and Release Planning.
• Cross-Functional Team Leadership Stakeholder Management Executive Communication Change Management and Organizational Adoption.
• Portfolio Governance Risk & Dependency Management Resource Planning Budget Management Vendor Management and KPI Tracking.
Program Governance
• Managed program governance delivery risks budgets and executive
• Demonstrated ability to mentor and develop project leaders or Engagement Managers while fostering collaboration across cross-functional teams and implementation partners.
• Strong analytical financial and problem-solving skills including experience with forecasting KPI management contract compliance and engagement health.
• Experience with enterprise applications and digital transformation initiatives including platforms such as SAP Oracle NetSuite Salesforce Workday Ariba Concur or other SaaS solutions; Business Spend Management experience is highly desirable.
• High levels of ownership adaptability and professionalism with excellent communication skills and the ability to travel as required to support customers across the Americas region.

What We Do

Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms Coupa gives organizations the visibility and control they need to make better financial choices reduce waste and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people partners and the planet.

Why Work With Us

At Coupa we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.

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