Sr Process Expert Disputes Resolution

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

About the role:

• Ensuring that invoice disputes are handled in a professional and timely manner and that the process adheres to all necessary guidelines in place.

• Ensuring that research results are well supported as well as documented and that dispute re-assignments are properly handled.

• Working alongside other departments as well as various subject matter experts in the review process.

• Ensuring dispute statuses are correctly assigned for the purpose of visibility.

• Excellent internal as well as external Customer Service maintained at all times.

• Ensure that credits and debits are processed and handled per guidelines and that any resulting offsets are documented as well as forwarded to US Offsets.

• Continuous improvement.

• Proper management and resolution of stretch assignments and/or special project work.

• Proactively work to identify and resolve issues prior to dispute creation.

• High level account assignments as needed.

• Dispute resolution proficiency across all included business units - AWM, Sports/Endo, Ortho

• New hire onboarding and training.

• Primary trainer on all modules related to Dispute Support delivered to Collections as part of their onboarding process.

• Actively collaborate with management in the yearend review process.

• Ensure Global QC is maintained.

• Track and report departmental KPI's.

• Manage the Disputes Management GetPaid queue ensuring and equitable distribution of work.

• Ensure the Root Cause Platform is managed correctly.

• Covers for Manager when needed.

• Leads team meetings as requested.

• Acts as SME for team.

• Provides guidance and advice to team.

• Acts as a go to for other departments.

What will you be doing?

• Review, research, distribution, reassignment, or resolution of invoice disputes.

• Credit and debit processing.

• GetPaid dispute updates.

• 10% - Critical analysis and decision making.

• 10% - Training and mentoring.

• 5% - Participate in One on One sessions, conduct team meetings, continuous improvement activities and anything else related to strong departmental support.

 What will you need to be successful?

Education:

• High School Diploma, Business Administration or Finance related college graduate.

Experience :

• 3 years' experience in Credit & Collections and or Dispute Management.

• Excel, Power BI, Cloud Database is a plus.

• GetPaid/SAP is a plus.

Competencies:

• Financial transactions knowledge or understanding such as statements, invoices, debit and credit notes.

• Continuous Improvement.

• Time Management.

• Communication.

• Strong oral and written communication skills to share data and information to all levels of the business.

You. Unlimited

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. 

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website.

Other reasons why you will love it here!

• Your future: stock purchase program, referral bonus, subsidy in transport and food, recognition program.

• Work/Life Balance: Extra days off, birthday off, voluntary hours.

• Your Wellbeing: company doctor, medical insurance, gym, health campaigns, employee assistance program, parental leave,

• Flexibility: Hybrid work model (for more professional roles), flexible schedules.

• Training: Training program, unlimited learning.

• Extra perks: employees association, and more…

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