Sr. Product Manager

The Opportunity:

As a Product Manager on our Distribution team you will have ownership of our partnership product suite enabling growth for the numerous critical partners within our ticketing ecosystem. This is a great opportunity for a product manager to drive impactful solutions for our partners by innovating and iterating on top of a highly scalable configurable platform. You will be leading efforts directly with our partners working to build new functionality and unlocking growth wins through experimentation and optimization. You will collaborate to ideate develop and deliver products and features that create value for our partners and by extension their customers. This role will use data and a deep understanding of our partner needs to successfully deliver products to market.

Our ideal candidate is an innovative flexible on-your-feet problem solver who has a track record of successful execution and product strategy. You’ve got experience working closely with both internal and external stakeholders – you know how to manage partners. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. The right candidate will possess a strong product background and have a well-rounded technical background. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity. This means you are not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves and get the job done. Most importantly you can deliver outstanding results quickly with high quality and exceptional communication skills (able to speak the language of end-users partners management design and development).

How your role contributes to the success of Vivid Seats:

• Collaborate with stakeholders using data and your technical knowledge you will design build launch and optimize across the partner platform.
• Work across the organization partnering with multiple stakeholders (including design/UX operations customer support accounting proprietary tools etc.) to understand and translate requirements make tradeoffs of scope and implementation and deliver high quality products.
• Lead the team in prioritizing product features and collaborate in design estimations and planning sessions with the overall team.
• Define features through clearly written user stories as part of an agile delivery team; verify stories are implemented as intended records bugs and assist the engineering team in driving resolution.
• Analyze data and feedback to measure the effectiveness and competitiveness of the product.

How your role expectations will progress as a Product Manager in the first 30 90 and 180 days:

30 days in

• Complete new hire orientation gaining the resources you need to be successful.
• Acclimate to Vivid Seats’ values and organizational goals to understand how your department drives initiatives forward.
• Learn how ticket marketplaces and our partner products operate and how you’ll contribute to driving value by providing great experiences for end users and partners alike.
• Step into high priority initiatives to drive them forward towards company objectives.
• Collaborate with UX and engineering to write user stories for new features. Assist with verification and feature performance analysis for newly released features.

90 days in

• Work with stakeholders to understand business needs defining and maintaining high priority projects and initiatives.
• Build maintain and leverage internal and external relationships to achieve progress and advance objectives.
• Define features and lead the team in prioritizing clearly written user stories that create delightful and bug free experiences for our customers.
• Leverage tooling and data to gain insight and analyze customer behavior and product performance to recommend product enhancements.
• Enhance our approaches methods or technologies to mitigate risks and improve efficiencies.

180 days in

• Proactively work with stakeholders to define the product goals and create a forward-looking roadmap ensuring alignment of partner products with the overall business objectives and company strategy.
• Lead the experimentation life-cycle efforts across our partner products including designing building launching and analyzing key hypotheses.
• Collaborate with stakeholders to drive core platform prioritization and refine processes for collaboration and best practices.
• Drive product department roadmap exercises that balance current needs with future strategic initiatives.
• Mentor others playing an active role in elevating the skill sets of those you work with.
• Design and implement process improvements that positively impact the team.

What You’ll Bring:

• 5+ years of proven experience in helping organizations map business value to customer needs and a record of successful product delivery.
• Expertise in client relations – you know how to interface with partners to distill their needs and build products in service to those objectives. Experience engaging with senior leaders.
• Experience crafting product roadmaps by gathering input from customers partners internal users engineers and other stakeholders.
• Sufficient mastery of web technology so that you can take high-level technical concepts and break them down into prioritized roadmaps and plans in partnership with engineering.
• Experience with A/B testing methodologies and tools. Specifically designing building and launching experiments.
• Ability to juggle multiple priorities and manage trade-offs to establish the right approach to executing the product strategy.
• Highly analytical with experience managing data-centric products; capable of turning raw data into information and insights.
• An understanding of online marketplaces and an interest in the live event space.
• Bachelor’s degree preferred in science tech etc. 
• Knowledge of HTML JavaScript CSS and other web technologies.
• A proactive mindset toward embracing experimenting and integrating AI tools to drive efficiency elevate your work and contribute to a culture of innovation. 

Our Commitment: 
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification. 

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives and equity for all employees; FLEX PTO; mental health days; medical dental and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market relevant skills/experience education and other qualifications. 

Full Salary Range: $115000 to $150000

https://corporate.vividseats.com/careers/ 

Location: Chicago IL  

We believe in a hybrid 3 days/week in-office working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.  

What We Do

Founded in 2001 Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events artists and teams they love. Based on the belief that “Life Happens Live” the Chicago-based company provides exceptional value by providing one of the widest selections of events and tickets in North America and an industry leading Vivid Seats Rewards program where all fans earn on every purchase. Through its proprietary software and unique technology Vivid Seats drives the consumer and business ecosystem for live event ticketing and enables the power of shared experiences to unite people.

Why Work With Us

We build products that connect people and create lasting memories. If doing meaningful work inspires you you’re our kind of people. We are passionate about facilitating amazing fan experiences and just as intent on providing compelling experiences for our employees. Create and attend incredible live event experiences with us!

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