SR Product Manager

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. 

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

A successful Sr. Product Manager leads and manages a core business feature or multiple product areas within a brand. They not only excel at driving valuable product delivery, but they have a vision for their product area and a plan for how to execute that vision. They can clearly articulate how their product roadmaps align with the brand product strategy and how their work will quantifiably impact their customers. A Sr. Product Manager owns the management of their roadmap and must have a clear understanding of the reasoning behind each decision. This person is directly engaging customers weekly to better understand the industry, pain points, and how their product work can solve customer problems. A successful Sr. Product Manager may or may not have managerial responsibilities, but they serve as a leading example of what exceptional product delivery embodies and drives their peer's development. This role is the most senior position that is solely focused on product delivery in a product area or business unit without brand-wide responsibilities.

• Owns planning, vision, and implementation of features for core business or multiple product areas 

• Provides regular input on overall product strategy and how team initiatives align with the overall product strategy 

• Develop an astute understanding of the industry including emerging trends, new available technologies, and addressable markets 

• Engage current and prospective customers to understand and analyze their needs, business practices, and future plans 

• Establish and align product roadmaps with the broader product strategy and find balance in delivery between long term investments, shorter term wins, and tech debt 

• Mentor and/or manage product colleagues and drive development of their key skillsets 

• Identify areas of improvement with your existing product area and fresh opportunities to thrill the market 

• Engage internal stakeholders to execute product releases and support the public narrative for product feature releases 

• Deliver clear and comprehensive product requirements to provide guidance to the development team 

• Own the management and grooming of a product backlog ensuring tickets are ready to be pulled into upcoming sprints 

• Engage sales, marketing, and customer support to capture customer feedback and to ensure prompt and seamless delivery to the market 

• Identify key success metrics for initiatives and ties those metrics to overall business metrics 

• Focus on customer value and identify MVP solutions that deliver on that value with the least amount of time, effort and risk 

• Identify and raise opportunities and risks to management

• Contribute to customer-facing demos and sales and marketing initiatives with your deep product knowledge 

• Identify and eliminate low value work undertaken by their agile team 

• Engage with design, research, and development to clearly articulate customer pain points and build a process for effective problem solving 

Qualifications

• 4+ years professional experience managing software products from inception through launch and iteration 

• Ability to operate and engage with a product team with no supervision 

• Experience managing junior team members and developing product management skillsets 

• Ability to articulate and drive research and design needs in support of product decisions 

• Experience working with senior leadership across other company verticals including sales, marketing and customer support 

• Proven ability to deliver initiatives on time and on budget 

• Experience working in an Agile Scrum environment 

• Empathetic: you have a talent for understanding what our customers are trying to achieve and why they are trying to achieve it

• Analytic: you can spot the commonalities in seemingly different customer requests and identify opportunities to address them with a unified solution

• Innovative: you have a flair for bold ideas that can potentially deliver game-changing competitive advantages

• Strategic: you can slice big projects into pragmatic MVPs that maximize customer value with the least amount of time, effort and risk

• Collaborative: you believe that a team works best when everyone is communicating daily about how each person’s piece fits in the shared vision 

Additional Information

All your information will be kept confidential according to EEO guidelines.

More about us 

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. 

Good to know

To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. 

All Information will be kept confidential according to EEO guidelines. 

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected]. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.