Sr. Product Manager, Merchant Processing

Who we are

 

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

 

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Job Description Summary:

Intro
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and, Xoom enable consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Team Overview

The Merchant Unbranded Processing is responsible for creating delightful payment solutions that enable PayPal’s Enterprise, Partner, and SMB Direct merchants to grow and scale their payments reliably, compliantly, and safely across the globe.

The SMB & Partner Card Processing team is a key part of the Merchant Unbranded Processing organization. This team is responsible for building payment experiences that enable transactions for PayPal’s SMB and Partner merchants.

We value accountability, curiosity and invest in shared successes. We also value unique perspectives brought by diverse backgrounds and experiences. A broad range of ideas and perspectives helps us to create the best possible product.

Job Description:

As a Senior Product Manager for the SMB & Partner Card Processing team, you will be responsible to drive card processing experience globally across PayPal’s SMB and Partner card processing volume.

In this role, you will bring together a passion and diligence for creating exceptional merchant experience along with technical payments expertise. You will collaborate very closely with engineering and keep the team in sync with daily stand-ups and have regular retrospectives and planning meetings. You will also collaborate with multiple cross-functional teams to ensure that our enterprise and partner businesses get the best-in-class solutions and experiences.

You will work in a cross-functional environment and will collaborate with and influencing teams across Engineering, Sales, Support, Product Marketing, Go to market, Professional services, and other Product teams. To be successful in this role, you must possess a unique blend of business and technical savvy, have a keen eye for detail, understand nuances by asking the right kind of questions, be willing to dive into key strategic initiatives, and the drive to make the product a reality.

Key Responsibilities

• Define Product requirements and lead successful execution of initiatives that enable card processing solutions for PayPal’s SMB and Partner merchants. This includes definition and development of end to payment user experience, payment APIs, and orchestration with backend teams.
• Engage closely with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs.
• Customer focus: Represent the end customer on an ongoing basis and use this to drive effective prioritization and decisions.
• Lead sprint planning, daily standups, retrospectives and write user stories.
• Collaborate and influence product outcomes in a matrix organization with multiple stakeholders – Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, and UED
• Data-driven decision-making: Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making

Requirements:

• Demonstrate business acumen and product knowledge inside the payments ecosystem, specifically in eCommerce card processing.
• Proven track record for building, launching, and maintaining high-scale, successful products.
• Have experience and are exceptional at delivering products in a matrixed organization and thrive on collaboration.
• Exhibit strong stakeholder management and experience in influencing and aligning cross-functional partners across divergent points of view and/or functions to drive action and change
• Strong business acumen and excellent written and verbal communication skills.
• 5+ years of Product Management experience; prior experience in payments, eCommerce, FinTech ecosystem preferred.
• Minimum of a BS/BA is required. Master’s degree preferred.

Subsidiary:

PayPal

Travel Percent:

0

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].