Sr Program Manager (PMP)

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Sr. Professional Services Program Manager (PMP)

Primary Responsibilities

The Professional Services Sr. Program Manager drives the end-to-end delivery of critical consumer-facing program for our largest clients. The Sr. Program Manager is the leader and acts as guardian of the consumer and financial institution client experience, guiding the implementation of complex products and services from post-sale, through delivery, to go-live, and support. The Sr. Program Manager will work in close partnership with cross-functional teams that includes sales, product management, marketing, engineering, operations and support to implement the client's solution as well as manage client relationships.

The Professional Services Sr. Program Manager must demonstrate strong leadership and relationship management skills in a consultative environment. The Sr. Program Manager must be proficient at Thinking Strategically, Driving For Results, Building High-Performance Teams, and Inspire through Action. The Sr. Program Manager will have a general financial background including understanding of interfaces, services, and must possess excellent program management skills with the ability to manage high profile programs at the senior management level within the financial institution and within NCR Digital Banking DI. The Sr. Program Manager will help define project scope by analyzing client needs and provide recommendations and guidance during the implementation process. In addition, the Program Manager must:

Sr. Program Manager Summary:

• Self directed can work autonomous
• Strong client management skills at all levels
• Can influence others
• Thinks strategically
• Manages stress
• Provide cross organization leadership
• Manage unknown and complex solutions
• Proven Proactive project and program management practices
• Strong collaboration with cross functional teams (sales, product, support)

Job Scope:

• Drive complex, cross-functional deployments with no defined process or procedures including thoughtful planning, scope clarification, risk and resource constraint management including proactive mitigation and contingency plans across the multiple tracks of the program.
• Manage concurrent complex and sophisticated clients programs
• Work with the appropriate internal teams to drive alignment for client commitments
• Own and manage program escalations from start to conclusion
• Manage the execution of new and undefended product solutions into a client's online banking environment
• Deliver against the statement of work and managing on time, high quality and high client satisfaction with the offering, the implementation and the team
• Drive the documentation and proactive communication of program goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and program alignment and the timely resolution of issues, risks and roadblocks.
• Facilitate strong, positive, trusting relationships to understand the customer's needs and accurately represent the voice and perspective of the financial institutional customer within NCR Digital Banking DI Financial Services team.
• Skillfully generate creative solutions to challenging program and/or client related issues in a timely manner under potentially stressful situations
• Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.
• Demonstrates effective leadership and project management skills
• Participates at a senior level in departmental efforts and initiatives to define and improve project management structure and definition, as well as to determine and implement best practices and methods of managing Implementation Services activities
• Able to successfully lead and manage an implementation team
• Serves as coach and mentor to Project Managers within Professional Services
• Be able to support conversion projects during non-business hours or weekends.
• Travel up to 25%

Qualifications:

• BS/BA degree or equivalent experience
• 15+ years experience delivering large scale online enterprise software deployment and implementations to or through enterprise customers or partner consultative relationships.
• 15+ year's project/program management or other related management experience, including the management of enterprise projects in a consultative environment
• Proven leadership ability of large client implementations and of internal teams
• Proven cross-function, end to end program management for new initiatives where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders.
• Demonstrated ability to manage technical project with complex data management
• PMP Certified
• Experience in relationship management across partners or for enterprise customers including the ability to establish and maintain executive relationships
• Excellent verbal/written communication and influencing skills as well as effective listening skills
• Experience in the use of structured project management methods and tools
• Understanding of current technologies such as SAML 2.0 for SSO, Web Service API's, etc.
• Understanding of PFM applications
• Financial institution experience preferred
• Ability to quickly learn basic concepts related to the financial services industry.
• Ability to quickly learn new products
• Excellent organizational skills.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.