Sr Renewals Account Manager - SaaS

The Renewals Account Manager collaborates with Sales & Customer Success and is accountable for the renewal process for their account base across one territory or more. Typically, in this role you are responsible for a variety of larger, more complex accounts/territories in partnership with Field Sales. 

In this role you can expect to... 

• Negotiate all facets of renewal contracts using sound business judgment.  

• Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship and the value they are realizing from Sprinklr. 

• Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure. Identify areas of license expansion and potential renewal risk weekly. 

• Maintain a good understanding of Sprinklr licensing models to provide both sales and customers assistance in licensing discussions.  

• Monitor customer health metrics to proactively identify and communicate risks. Work cross functionally to develop risk mitigation strategies and drive appropriate actions 

• Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC / Clari systems 

• Engage customers in conversations around renewal readiness, timing and general customer needs. 

• Connect with customers on multi-year contracts via direct and indirect communication to ensure continued engagement and customer value realization.  

• Adhere to and execute on Renewals Management priorities, expectations and programs  

• Create, present, and negotiate renewal proposal(s) and options throughout post sales process.  

• Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form. 

• Forecast accurately utilizing Renewal & Forecast Guidelines  

• Partner with our Sales and Customer Success organization to review customer value achievement & product adoption. 

What We Are Looking For: 

• Ability to perform under pressure & within a fast-paced, hyper growth culture 

• Team player mindset with a track record of building positive relationships with peers and cross-functional partners. 

• Excellent customer management skills; including sales, account management, and customer service.  

• Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.  

• Demonstrated strong work ethic and consistent quota achievement.  

• Proactive approach with strong attention to detail, time management and organization 

• Excellent written and verbal communication skills 

• Growth mindset who always keeps our customers’ success at the core 

What Makes You Qualified: 

• Bachelor’s Degree from an accredited college or equivalent work experience. 

• 7+ years demonstrated success in a Renewal Account Management customer facing, quota carrying role 

• Advanced proficiency or expert level with contract renewal processes, sales negotiations and renewals forecasting  

• Deep knowledge and expertise with SaaS sales & services models focused on enterprise software  

• 10-15% travel (region/territory dependent)