SR Sales Manager AIGD

Your future team

With AIG Direct, you can work with one of the global leaders in insurance to help protect our nation's families with reliable and affordable life insurance. Insurance through AIG Direct is a solid foundation consumers may build on to help protect their hopes and dreams while helping to provide for their family's financial future.

In this role you will have the opportunity to lead and manage teams with a focus on achieving sales goals and operational efficiency through the efficient use of management and sales department staff, report evaluation and incentive programs. Reporting to the Director of Sales, the Senior Sales Manager is responsible for setting priorities, strategic direction, and execution.

Your contribution at AIG

As a Leader, you are respected for your deep technical expertise and/or ability to oversee programs and processes. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset. Ultimately, you take ownership for key outcomes.

• Provides clear vision to staff of objective sales goals, key metrics, and standards of performance. Analyzes historical trends and future projections for staffing, training, and process flows. Makes recommendations and implements new goals, process changes, training curriculum and staffing resources based on historical results
• Oversees call center activity for monitoring/compliance, call protocol adherence, attendance, and behavior, and ensures managers are held accountable for appropriate actions such as employee discipline, praise, and call monitoring sessions. Provides constructive feedback when necessary
• Creates meaningful incentive programs, continually evaluating their effectiveness and ROI for the company. Assists with introduction, implementation, and promotion of new products, cross-sell programs. Participates in on-going hiring activities, performance management and progressive disciplinary activities as appropriate
• Collaborates with Senior Management and training team on best practices for training, monitoring and skill development
• Communicates to Senior Management any potential revenue, expense, or other financial consequences that may arise from new business initiatives
• Analyzes and monitors sales support activities to improve operational efficiency
• Prepares reports and analysis for Senior Management
• Oversees daily management of sales and sales support teams

What we are looking for:

• 5+ years of Life Insurance experience including expert knowledge of Life Insurance operational processes
• 3+ years of successful sales results and experience with similar span of control and scope of responsibilities in a call center environment
• Proficient computer skills including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong verbal and written communication skills
• Ability to communicate professionally with high level contacts and maintain confidentiality on sensitive matters
• Strong work ethic and a passion for what you do every day
• Ability to handle multiple tasks simultaneously and prioritize responsibilities
• Excellent follow-through, strong business acumen and a high level of urgency and adaptability
• Strong interpersonal and organizational skills, detail-oriented
• Life & Health licensed
• Bachelor's degree preferred

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

We consider qualified applicants with criminal histories, consistent with applicable law.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG's COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law.

Functional Area:
SC - Sales Commission

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

American General Life Insurance Company