Sr Sales Operations Associate

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

About The Team:

UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Sales Operations team. The Senior Sales Operations Associate partners with Sales to generate, modify and deliver high-quality customer-facing documentation in support of sales objectives, as well as provide operational and strategic support to a team of Sales Executives. The Associate is an integral partner to their Sales team and consistently ensures operational excellence and efficiency.

About the Role:

Job responsibilities include:
• Partner with Sales team to deliver high-quality customer-facing documentation in support of sales objectives by compiling with internal processes and policies, including auditing documents throughout the quote to order process to ensure high-quality output
• Collaborate, have a general understanding of, and build strong relationships with cross-functional teams including Finance, Legal, Order Management, Contracts, Services, and Sales to ensure quote to cash compliance
• Comply with internal processes and policies, including auditing documents throughout the quote to order process to ensure high-quality output
• Understand and apply the Go To Market strategies, Sales promos, product offerings and processes to collaborate with Sales deal structuring
• Familiarity with sales cycles and environments
• Update Salesforce CPQ throughout the sales cycle to ensure data integrity
• Execute and track credits and RMAs to completion
• Manage redlines, escalations and approvals
• Support peers to ensure equal distribution of workload
• Onboard new Sales Executives to work efficiently with Sales Operations
• Embrace evolving technology to support business needs
• Required to support Month and Quarter End business
• Learn, retain, and adapt to support an ever changing Sales Operations role, while embracing evolving technology to support business needs
• Identify and participate in process improvement initiatives
• Manage the licensing, fulfillment, renewal and delivery of GovTA license

About You:

Basic Qualifications:
• 2+ years of post-secondary education or relevant work experience in a customer facing or sales environment
• Minimum of 1 year in a high volume support role
• Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects

Prefered Qualifications:
• Technical aptitude and experience with Oracle, Salesforce, and Microsoft applications
• Excellent written and verbal communication skills
• Strong attention to detail
• High self-motivation, responsibility, and flexibility to achieve results
• Organized and able to multi-task in a fast-paced and demanding environment

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $48,900 to $65,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers