Sr Sales Operations Specialist

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:

We are currently seeking a Lead Sales Operations Specialist who will be responsible for performing duties as a Sales Operations Specialist, while providing leadership support with the expanding team. This person will be a coach and mentor in a high performing sales culture, will embody leadership principles, inspire others through their actions, and actively contribute to a culture of continuous improvement. The core duties include educating referral sources on Help at Home services to prospective clients and caregivers across an assigned region. They will expand the Help at Home client base through direct contact with potential clients and referral sources with their focus being on referrals who do not have a preferred caregiver.

As a People Leader:

• You lead with empathy, vulnerability, and honesty
• Must have a love of learning
• Endless curiosity and an enthusiasm for continuous improvement
• Team-first mindset
• Empower and inspire full time associates through coaching
• Hold others to high standard
• Knows how and when to celebrate success

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas. 

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization. 

Responsibilities

• Oversee internal business development, including identifying and pursuing growth opportunities.
• Acquire, retain, and monitor key relationships with Support Coordinators for contribution towards meeting goals.
• Represent Help at Home appropriately in the community to help spread brand awareness and contribute towards business development.
• Establish and maintain effective channels of communication to ensure efficiency of operational procedures and quality relationship management.
• Follow up on leads effectively and in a timely manner.
• Maintain the database with all sales activities.
• Support onboarding and ongoing training of Sales Operations Specialist teammates.
• Mentor team members, providing constructive feedback, and facilitating professional growth opportunities.
• Help integrate team across multiple markets to ensure best practices.
• Assist with effective delivery of Sales Operations Specialist meetings, including preparing an agenda, leading the meetings, and coordinating meeting takeaways.
• Facilitate collaboration with recruiting and onboarding to ensure all departments are utilizing best practices and effectively communicating.

Minimum Qualifications

• High School Diploma or GED required.
• Minimum of four (4) years in sales or customer service.
• Embodies leadership principles, inspires others through their actions, and actively contributes to a growth-oriented culture of continuous improvement and excellence.
• Demonstrates empathy and patience.
• Supports team goals through personalized advice.
• Strong problem solving skills.
• Strong verbal and written communication skills.
• Ability to multitask and manage multiple responsibilities.
• Ability to deal with conflict in a professional manner.
• Proficient with Microsoft Office Suite.

Help at Home’s mission is to be the leading national provider of high quality, person-centered care and support to the elderly and people with disabilities in their homes and community-based settings. The core to our services are highly trained, compassionate and dependable caregivers who are supported by our local teams with the resources and expertise to deliver unsurpassed care. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.