Sr Sales Technology Analyst-CRM

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO

As a dynamic and experienced Sr Sales Technology Analyst you will drive the strategic vision and execution of a cohesive user interface (UI) for our Ascend CRM system, which will be adopted across all healthcare segments within the organization. This multifaceted role encompasses a series of stages, starting from strategic alignment of existing CRM instances through to the actual implementation, followed by continuous improvement and evolution of the system.

WHERE YOU'LL WORK

This position will work a hybrid schedule from our Burlington, MA or Leawood, KS office location preferred. Remote will be considered within the United States.

HOW YOU'LL SPEND YOUR TIME

• Lead the design and implementation of a unified UI for the Ascend CRM platform, ensuring a consistent experience and maximum sales adoption across all healthcare segments.
• Evaluate, prioritize, and oversee the integration of third-party applications, including AI tools, to augment CRM capabilities across all instances.
• Actively engage in process discovery and design initiatives to refine and improve the customer relationship process and outcomes for all CRM end-users (primarily sales teams).
• Collaborate closely with stakeholders to collect requirements and devise solutions that boost user experience, productivity, value-add reporting, and consistency throughout the CRM system.
• Drive the adoption of the CRM system by developing user training programs and support materials.
• Create and maintain comprehensive functional requirements and decision records, considering the downstream impact on processes.
• Exhibit leadership qualities by mentoring and guiding team members with strong collaboration capabilities, fostering a collaborative environment aligned with the one Ascend vision.

WHAT YOU'LL NEED

• Bachelor's degree preferred. Equivalent experience required.
• Minimum 5+ years of experience implementing UI best practices.
• Microsoft D365 certifications or equivalent experience.
• Strong team player with a collaborative approach to problem-solving.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and professionally.
• Proficient in virtual collaboration, leading meetings, and facilitating working sessions.
• Highly organized with a proven track record in planning, organizing, and executing tasks in a timely manner.
• Ability for minimal travel 15%.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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