Sr Salesforce Administrator

Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we're relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond - we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we're only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL - plus a growing presence in San Francisco - we're entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we're together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ("remote") workplace models.

Join us and make your mark on what's next in fintech.

*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Ready to take your Salesforce career to the next level? Now is the perfect time to join our growing Salesforce team as we rally to help drive the business forward by delivering next-generation Salesforce solutions. As a member of this dynamic team, you will:• Expand your Salesforce Administration expertise across multiple domains including Sales, Service, Experience and Marketing Clouds, various managed packages, and other related technologies• Partner with the business to support and enhance existing solutions and deliver new, innovative Salesforce-based solutions• Deliver no-code/low-code solutions and partner with Salesforce Engineering to deliver more complex code-based solutions• Benefit from being part of a purpose-built team at the center of one of our most strategic technology platforms - Salesforce• Join a community of skilled technology professionals across a variety of domains to collaborate with on transformational projects across the enterprise• Hone and apply your skills in an environment that values doing the right thing, owning the outcome, making big things happen, winning as one, and serving the greater good

Overall Purpose

This role is responsible for providing primary administration and support of Salesforce (and related technologies) used at Early Warning. The position serves as a Subject Matter Expert (SME) for Salesforce and for the processes inside of the application to ensure that it remains current and serves the needs for Early Warning users.

Essential Functions

• Act as owner and primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues, providing expert level support. Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.
• Architect the application(s) to meet business needs. Establish integration with other applications.
• Establish best practices for administering and securing application(s).
• Provide application performance monitoring, evaluation and optimization.
• Propose and implement/lead job automation using scripts and other tools.
• Implement solutions to meet or improve specific customer or business needs.
• Research, evaluate and provide guidance in the selection of 3rd party applications.
• Analyze, configure, document, implement and support 3rd party applications.
• Analyze application incidents to identify root cause. Work closely with vendor's product support team to implement solutions.
• Analyze existing processes to identify inefficiency and opportunities for improvement. Implement or direct the implementation of such process improvements.
• Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
• Ensure successful installation and validation of vendor-provided upgrades and patches.
• Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
• Process change requests for modifications to the application configuration.
• Maintain application road map and work with Manager, Applications Administration to set priorities.
• Provide timely and accurate status reporting.
• Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
• Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
• Drive user adoption across the organization through user training and best practices.
• Maintain relationship with vendor to resolve application issues and ensure that Early Warning's needs for new functionality are considered in future releases.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's Degree in Business, Communications and/or Computer Science or related field
• 4+ years of demonstrated professional experience as a Salesforce Administrator in an enterprise environment
• Strong understanding of Salesforce architecture and administration
• Salesforce Administrator Certified
• Experience with Salesforce integration and data tools
• Experience with Sales Cloud, Service Cloud and preferably Experience Cloud
• Experience with integrated applications and 3rd party managed packages
• Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
• General knowledge or familiarity with office productivity tools such as Windows OS, MS Office, and Visio
• General knowledge or familiarity with applications such as or similar to JIRA, Confluence, ServiceNow and Workday
• Demonstrated experience supporting, as an admin, vendor-provided applications
• Must have strong capability to coach and mentor
• Self-starter with the ability to manage multiple priorities
• Strong attention to detail and accuracy
• Background and drug screen

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The pay scale for this position in CA/NY in USD per year is:

a minimum of $110,000;

a maximum of $140,000

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on legitimate factors considered at the time of job offer.

Early Warning Services takes into consideration a variety of legitimate factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.