Sr ServiceNow/CMDB Engineer (Remote)

We are interested in every qualified applicant who is eligible to work remotely in the United States. However, we are not able to sponsor VISAs.

What's Your Impact?

Sr. ServiceNow/CMDB Engineer will monitor, install, configure, administer, troubleshoot and maintain technology solutions. You will manage the coordination, deadlines, CIs identification, presentations, for all software, functional and physical configuration audits. You will Ensure regular housekeeping of the CMDB.

What Will I Do?

• Evaluate asset management tool system design and provide requirements for functionality.
• Align license capacity with initial needs, expected growth, and enterprise experience from similar implementations and establish HAM and SAM processes and procedures.
• Develop, review, and update asset and configuration management processes.
• Lead development of policies, plans and schedules
• Manages system/application environment and ongoing operations
• Ensure that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards.
• Researches, designs, implements and tests of technology solutions.
• Proactively monitors and reports performance utilization of assigned technologies.
• Troubleshoots software and/or hardware issues/failures.
• Resolves alerts and perform remediation activities.
• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners.
• Collects and presents data for reporting and planning.
• Determines best tactical and/or long-term solution, formulate, implement and maintain solutions.
• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors.
• Leads workgroups and initiatives with IT and business area partners.
• Determines best course of action for meeting business needs and provides consultative expertise to customers on how to best use systems/infrastructure capabilities.
• Key participant in capacity planning, design and implementation of technical project management related to systems administration.
• May provide input into infrastructure architecture designs.
• Drive and implement process and automation improvements.
• Proactively monitors and identifies broader, more complex issues across multiple, integrated, connecting technologies and communicate as appropriate
• Writes programming/scripting.
• Develops processes and procedures related to systems/application administration.
• May participate in Disaster Recovery planning and exercises.
• Contributes input into infrastructure architecture and ensures infrastructure architecture is implemented as intended. Ensures execution and alignment to architectural standards and blueprints.
• Assists in training and mentoring staff.
• Performs on-call activities as needed for the environment and technologies.
• Leads initiatives, oversee work results, provide training and serve as a technical resource for other Systems Engineers.

What is Required?

• 5+ years related work experience. Experience Details: Demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technical infrastructure or development or equivalent combination of transferrable experience and education.
• Related Bachelor's degree or additional related equivalent work experience IT related field.
• Experience supporting IT Hardware and Software Asset Management and Discovery.
• Experience with asset management audit activities and interactions with auditors.
• Extensive working knowledge of multiple technologies and their interfaces and integration.
• Competent working in one or more environments highly integrated with an operating system.
• Experience implementing and administering/managing technical solutions in major, large-scale system implementations.
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance.
• Ability to adapt to a rapidly changing environment.
• Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness.
• Ability to communicate highly complex technical information clearly and articulately for all levels and audiences.

What is Preferred?

• ServiceNow Administration certification
• Experience implementing ServiceNow CSDM
• Experience with automated discovery methods and tools to populate configuration items within the CMDB
• ITIL foundations v4 or higher-level certification
• Experience analyzing business requirements and translating them into technical solutions
• Experience using Agile methodology
• Healthcare experience

General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.