Sr Site Specialist

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Unity(tm) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations.

This position is in South San Francisco, CA.

Requires proof of Covid-19 vaccination.

No more than 2-3 sentences

A day in the Life:

• Working within Computerized Maintenance Management System (CMMS), to providing updates to equipment work order records
• Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists.
• Maintain CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records.
• Perform vendor escorting for work site activities
• Handle equipment inventory and disposition within lab space though end of lifecycle
• Generate client requested reports as requested, including open work orders, work order status, and pending service requests
• Extensive Customer Service including timely response to all service status requests

Keys to Success:

• Utilization of Good Documentation Practices in all record keeping
• Promote a safe work environment through various safety initiatives within functional area
• Participate in individual or group projects that can include, cost savings analysis, learning groups, writing job training methods, and leading team meetings
• Maintain safety awareness, by maintaining Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments
• Follow well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties.
• Independently makes decisions and applies available resources to meet customer requirements.
• Analyzes/maintains/reconciles various reports to ensure all requirements are met.
• Demonstrates proficiency at gathering, presenting and explaining job or site specific performance metrics
• Communicates any customer issues or potential problems
• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team
• Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
• Works effectively with a diverse cross-functional team
• Embraces Practical Process Improvement (PPI) methodologies
• Access & apply Thermo Fisher Scientifics' Intranet and SharePoint document management system.
• Positively represent Thermo Fisher Scientific at all times throughout customer locations.
• Attend required training sessions.

Education

• Must possess a GED or high school diploma, a bachelor's degree is preferred.

Experience

• 2-3 years of progressive proven experience preferred.
• Experience in laboratory setting or services preferred. Experience in GXP environment preferred. Proven excellence in customer service skills.
• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint).

Knowledge, Skills, Abilities

• Displays a high level of confidentiality for both customer and Thermo Fisher Scientific. Must maintain Thermo Fisher Scientifics' Four-I Values. Detail oriented, problem solver, promotes team environment.
• Ability to establish and develop positive customer relationships. Strong communication skills and proactive approach in all duties.
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.
• Ability to instantly adapt to a flexible and changing schedule. Ability to self-manage and operate independently with good time management and organizational skills.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $21.44-$34.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards