Sr SL BPO PM Manager

Sr SL BPO PM Manager (US-O)

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunitieswe look forward to exploring career possibilities with you!

Job Description

• Lead and coordinate the global and regional BPO teams to the same vision
• Be the Voice of Global Service Logistics for Product enhancement and Innovation (E2E) for Finance - Operations - CSS
• Drive process and solutions enhancements and innovations to support the growth agenda of Service Logistics
• Accountable for product experience in region, linking in with other BU's in region (DSC - DGF - Express) to expand knowledge
• Set and improve global standards (best practices) that align to the global business improvement objectives
• Drive consistent practices that are defined & rolled out across the region that align with the global approach

Responsibilities

• Support growth of the business by ensuring provision of consistently high performing cost base & service for the customer
• Manage the continuous development and implementation of the circular strategy for Service Logistics customers in order to reduce their environmental impact throughout the lifecycle of the customer product
• Define the end to end standard Technical Service portfolio for Service Logistics
• Ensure consistent practices are defined & rolled out across the entire Service Logistics network focusing on Circular Economy and Technical Services
• Ensure all functions (involved in selling, implementing & managing operations) follow & maintain standard practices
• Provide input and execution of development of the regional operational network (supporting the global framework)
• Enable retention & growth of the business by ensuring provision of consistently high performing cost base & service for all customers (>150 customers)
• Support new customer business onto the network, and migrate customers to standard operating model & systems
• Deliver continuous Improvement, First Choice and Quality, and own/drive global standardization across all partners, countries & regions
• Support GBPO community with consistent documentation and coordination between the operational network
• Provide market competitive unit cost, service across the regional network
• Deliver EBIT and Gross Profit targets for the business across the network in line with the IBP

Required Education and Experience

• Bachelor's degree in a related field
• Minimum 5 years working experience in international logistics environment in transport or operations roles
• Minimum of 5 years working experience of delivering complex projects and programs

Minimum of 4 years working experience in working with consultancy and other DHL divisions

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.