Sr Software Analyst (Remote)

Blue Yonder Job Title:

Sr. Software Analyst

Sr. Software Asset Manager

Sr. Licensing Anlayst

Sr. Software Contracts Analyst

Overview:

Leading AI-driven Global Supply Chain Software Company and one of Glassdoor's "Best Places to Work"

Scope

The Sr. Software Analyst will operate as a company "subject matter expert" and "thought leader" for Software asset management policy issues and will contribute to policy discussions for the industry.

What you will do?

• Define, maintain, and update policies, procedures, and work instructions for effective IT asset life cycle management (acquisition, deployment, utilization, consumption, decommissioning, reallocation and disposal) of IT assets.
• Manage the maintenance of records and databases containing information regarding assets, licenses, warranties, and service agreements for the organization's Software.
• Define metrics, gather data, and report effectiveness of IT asset management processes.
• Develop and maintain audit processes to ensure inventory accuracy
• Identify and act on process improvement & automation opportunities.

• Research industry best practices and compare against Blue Yonder's practices in order to establish benchmarks for managing Software assets.
• Maintains asset entitlements, perform inventories, audits and usage monitoring of all Software assets and present findings to management for action.
• Serve a critical liaise function between the ITAM policy/process disciplines and technical teams to ensure the successful integration & implementation of new applications (both client & Blue Yonder internal), third-party ticketing systems and ERP system as necessary, in order to maintain the accuracy and integrity of ITAM data and change-management processes.
• Serves as liaison to Procurement, Value Added Resellers and Vendors as the subject matter expert (SME) for software license needs.

What we'd like you to have

• Detailed knowledge of IT asset management and understands the competitive landscape from both a business and technical perspective.
• 5 years of experience in IT asset management, IT service management, information technology,
• Proven knowledge of software license models and end user license agreements for most of these products: Microsoft, Salesforce, WorkDay, IBM/Redhat, Oracle and Adobe products.
• Excellent ability to manage multiple competing priorities and flexibility to adjust to changing requirements, schedules and priorities.
• Highly self-motivated and directed with keen attention to detail Required to acknowledge, respond, and fulfill customer requests in a timely manner

• Strong analytical, problem-solving, negotiation, task and project management, and organizational skills

Bonus points!

• Bachelor's degree in an information-technology or accounting-related field or equivalent work experience.
• Software licensing background from either a vendor or enterprise customer role
• Certification as a Software Asset Manager (CITAM, CSAM, etc.) by a recognized organization.

• Experience using ServiceNow SAM Pro or similar tool
• ITIL V3 or higher Foundation certification and experience in an ITSM discipline
• Proficient in Microsoft tools such as Word, Excel, Access, and Visio.
• Working knowledge of IT asset types/models and uses.
• Knowledge of Hardware and Software discovery tools and methods.

• Experience in system implementations and support and the administration of asset management database applications (such as CA APM, Service Now, BMC)
• Solid track record of proactively initiating asset management process improvements; and proactive engagements with all levels of a large IT enterprise business.

*LI-EW1

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.