Sr Staff Site Reliability Engineer - Veza

ServiceNow

Sr Staff Site Reliability Engineer - Veza

Posted 5 Hours Ago

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Hiring Remotely in Santa Clara CA USA

Remote or Hybrid

166K-290K Annually

Senior level

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

The Sr Staff Site Reliability Engineer will lead infrastructure projects design scalable solutions and collaborate across teams while providing technical support and mentorship.

Summary Generated by Built In

Company Description
Veza is the pioneer in identity security purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users groups roles policies permissions and resources providing deep visibility and control over human non-human and agentic identities across SaaS cloud on-prem and custom applications. With over 30 billion access permissions under management global enterprises including Blackstone Expedia and Wynn Resorts trust Veza to manage privileged access monitoring non-human identity security access entitlement management and next-generation identity governance.
Founded in 2020 and headquartered in Redwood City California Veza is now part of the ServiceNow family with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications data cloud environments and AI agents. For engineers joining Veza today this means the scale and resources of an enterprise platform company with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.
Job Description
3 days onsite at the Redwood City office
We are seeking an exceptional Sr Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions navigate complex technical challenges independently and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google Okta AWS and Snowflake.
We are building the next generation identity security platform for the multi-cloud era - will you join us?
You will:
Strategic Leadership & Technical Execution

Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines
Architect and deploy solutions for Cloud Prem and SaaS customers at scale
Drive technical innovation and establish SRE best practices across the organization
Respond to critical incidents lead root cause analysis and implement long-term resolutions
Develop automation solutions to streamline operations and reduce manual workload
Participate in on-call rotation and ensure effective incident handoff and documentation

Cross-Functional Collaboration & Communication

Partner with Engineering Product and Customer Success teams to align reliability goals with business objectives
Communicate complex technical concepts effectively to technical and non-technical audiences including executives
Influence technical decisions across teams through thought leadership and demonstrated expertise
Build consensus and drive adoption of new tools processes and architectural patterns

Customer-Facing Technical Leadership

Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
Work directly with customer technical teams to resolve deployment configuration and integration challenges
Conduct technical onboarding and provide expert guidance on platform architecture and best practices
Create customer-facing documentation troubleshooting guides and run-books
Lead customer calls and technical discussions as a trusted advisor
Team Development
Mentor SRE and engineering team members elevating technical capabilities
Foster a culture of reliability operational excellence and continuous improvement

Qualifications
Required Experience

BS degree in Computer Science or related field (or equivalent practical experience)
7+ years in Site Reliability Engineering DevOps or Infrastructure Engineering
Proven track record leading large-scale cross-team infrastructure projects from conception to production
Demonstrated ability to work autonomously on ambiguous projects with tight deadlines

Technical Expertise

5+ years with AWS (VPC EC2 RDS EKS CloudFormation) and cloud automation
Expert-level experience with Kubernetes Helm Linux and Terraform
Strong experience with GitOps model distributed version control and CI/CD pipelines
Proficiency with monitoring tools (Prometheus Grafana DataDog)
Strong programming/scripting skills (Python Go Bash) for automation
Deep understanding of distributed systems microservices and reliability patterns
Experience with Bazel and CueLang a plus
Hands-on experience with at least one major compliance framework (SOC 1/2 ISO 27001 FedRAMP Moderate/High) through an audit cycle

Leadership & Communication

Exceptional ability to articulate complex technical concepts to diverse audiences
Track record of driving technical change across organizational boundaries
Successfully delivered multiple complex projects under tight deadlines
Strong customer service orientation with patience and empathy

Work Style:

Thrives in ambiguous environments and makes progress without perfect information
Hands-on "can do" attitude with bias for action
Low ego and high intellectual curiosity
Comfortable working across time zones
Self-motivated with strong ownership mentality

For positions in this location we offer a base pay of $165500 - $289600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Skills Required

BS degree in Computer Science or related field
7+ years in Site Reliability Engineering DevOps or Infrastructure Engineering
Proven track record leading large-scale infrastructure projects
5+ years with AWS and cloud automation
Expert-level experience with Kubernetes Helm Linux and Terraform
Strong experience with GitOps and CI/CD pipelines
Proficiency with monitoring tools
Strong programming/scripting skills (Python Go Bash)
Deep understanding of distributed systems and reliability patterns

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The Company

HQ: Santa Clara CA

29000 Employees

Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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