Sr Support Engineer

Talk about a mantra. Life's Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

We are currently seeking a Sr. Support Engineer working in the Engineering Program Management group to join our dynamic team in Lincolnshire, IL as part of the Home Electronics Business to Business (B2B) Operations Team.

Want a seat at the development table guiding the future of Digital Signage, content delivery and customer experience? In this role you will function as the conduit between the Engineering, Sales organization and Enterprise level clients in delivering best in class solutions to our customers This will require collaboration between LG Industrial Display engineers, as well as our community of system integrators .

Sr. Support Engineer

Job Responsibilities:

• Create test plans and perform testing on new products to ensure the quality of the system.
• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Conduct field investigations, identify root cause or supporting organization with required data leading to resolution.
• Actively update, maintain and monitor open issues.
• Analyze and clarify the queries by conducting research and troubleshooting the issues.
• Respond to customer inquiries (phone or email) and assist in troubleshooting and resolving challenges.
• Assist application engineers by supporting System Integrators.
• Attend various trade shows with supporting system installation/configuration and demo new product/technology introduction
• Assist management in creating training materials pertaining to commercial feature troubleshooting and usage.

Job Requirements:

• A Bachelor's Degree in an engineering science or related discipline
• 7 years of Engineering and or Sales Engineering experience
• In-depth knowledge of hardware, networking systems and software programming.
• Knowledge of operating systems, web services, and API's. (HTML, PHP, JAVA Script)
• Must have excellent communication skills, written and verbal
• Effective presentation skills and the ability to influence
• Must be detail oriented and a critical thinker.
• Must have the ability to work independently
• Must be proficient in Microsoft PowerPoint, Excel and Word
• Demonstrated knowledge of the Information Display or Digital Signage industry a plus.
• Fluent with Korean, reading and writing a plus.

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.