Sr Systems Analyst

The primary purpose of this role is to provide technical support for assigned applications.

Responsibilities:

• Work under the direction of the Manager to provide technical application solutions for assigned business areas.
• Work with Business Analyst to understand the customer’s product-specific requirements and configuration and translate them to technical design specifications and data flow from which programs are developed and coded.
• Codes, tests, debugs, implements, and documents programs or technical configuration.
• Ensure programs meet technical specifications and standards.
• Interact with Business and clinical representatives in a lead position during the software build or configuration and testing process.
• Perform technical application configuration and configure /run reports at user request.
• Design and execute unit, system and integration test plans for new developments/releases/reports.
• Create and maintain technical documentation based on standard operating procedures in support of the assigned application.
• Perform application maintenance activities
• Provide production support.
• Assist in resolving support calls escalated by the Service Desk.
• Identify the common causes of the defects, prioritize them and systematically remove them so that they do not reoccur in further development work.
• Coordinate with Project Managers to ensure project deadlines are met.  
• Participate in focus groups and workshops, attend vendor training and demonstrations.

These are consistent accountabilities for all staff.

• Assist in supporting activations and rollouts.
• Consistent efforts to deliver quality solutions as per agreed scope.
• Customer focus and close alignment with the customers’ business objectives.
• Ensure efforts to continually improve domain knowledge.
• Ensure the quality of the deliverables as per the defined standards
• Document issues with resolutions and share with team members to improve team productivity.
• Provide data to generate team performance metrics.
• Knowledge transfer with other team members to improve overall team education level
• Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders.
• Adherence to the defined standards.
• Take initiative and drives to bring to logical conclusion; proactive approach.
• Provide accurate and timely information and escalates when there are issues.
• Actively participate in meetings and make valuable contribution.

Qualifications:

Academic and Professional Qualifications:

•  BA or BS degree preferred or other relevant combination of training and experience.

Experience:

•  5-7 years industry experience preferred
•  5-10 years extensive experience in providing technical support and maintenance in assigned product preferred 
• Minimum 5 years Healthcare Applications and healthcare Application Integration experience required.
• Senior knowledge of how multiple healthcare applications integrate with each other using HL7.
• Senior expertise around HL7, particularly ADT and SIU transactions.
• Possess technical knowledge of assigned applications technology including but not limited to API and web services and XML.
• Experience with Soarian Scheduling, Soarian Financials, Openlink and Athena/IDX Business application.

Travel Requirements:

•  May require local travel

Working Arrangements:

• May require after hours on call support
• Work is currently performed remotely with occasional request to be onsite