Sr Tech, Field Service

Date Posted:
2024-10-23
Country:
India
Location:
ARINC India Private Limited, PTB Building, Departure Area, APHO - IT Room, Terminal 3, New Delhi 110037, India
Position Role Type:
UnspecifiedWe are currently hiring a Sr Technician, Field Svc to join our Information Management Services division (formerly known as ARINC) based in New Delhi, India (International Airport).Duties include, but not limited to the following:

• Provide support to the onsite team involve in providing First level support
• Handle calls escalated by Level 1 support and make sure to involve next level support (if required) to minimize the impact.
• Ensure all the SLAs targets are met.
• The candidate must ensure all deliverables are delivered on predefined frequency to customer
• Organize regular training sessions for Customer's level 1 support staff and provide training to them in predefined frequency.
• Regular meeting with Customer and ensure that all the feedbacks are recorded, and corrective/preventive measure are kept in place (if required)
• Keeping track of necessary documentation and records and make sure that they are updated on scheduled frequency.
• Candidate will be SPOC for any scheduled/emergency maintenance activity scheduled by customer which may impact our systems.
• Keeping track of the new released security patches/hot fixes of relevant application OEMs and implementing at site by following proper change management procedure.
• Coordination with network, ISP and other vendors in case of failure due to unavailability of their services impacting system performance.
• Monitoring the overall performance of systems and highlight if there is/are indicators impacting system performance.
• Performing core server health checks, database health checks and take corrective action in case of any observation.
• Monitoring automated backup/restore process and take corrective actions in case of any observation.
• Requirements:
• Minimum five year experience in Aviation IT support or six year experience in IT industry
• 3 year Diploma in Engineering or 4 year Full time B. Tech or Bachelor in Computer Application or equivalent.
• Familiarity with airline/airport operations, terminology and culture is preferred
• Experience supporting various hardware and peripheral components in an on-site environment
• Minimum 3-year experience of working directly in a customer service environment.
• Excellent interpersonal skills are essential
• Strong work ethic, result oriented as well as excellent oral and written communication skills are required
• Candidates having MCSE / CCNA certification will be preferred
• Candidate must have good hands on experience on Windows 2019 servers, vMware, Linux (basics)
• Candidate should be having understanding of SQL and Oracle databases.
• Experience In VMware Implementation and Administration
• Experience In Windows Server Patch Management
• Experience in Networking Technologies Switching / Routing / Firewall

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