Sr. Technical Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Technical Customer Success Manager in Germany.

This role offers the opportunity to lead technical customer success initiatives for a portfolio of enterprise and emerging enterprise accounts. You will serve as the primary owner of customer adoption, deployment, and outcomes, guiding clients from pre-sales through renewal and expansion. This is a highly strategic and hands-on position where your expertise in technical ecosystems, AI integration, and data analytics will directly impact customer satisfaction and business growth. You will collaborate closely with account executives, partners, and internal teams to ensure seamless deployment and adoption, proactively addressing challenges and uncovering opportunities. The environment is dynamic, fast-paced, and customer-centric, rewarding initiative, innovation, and accountability. Your success will be measured by the health, expansion, and long-term value of your accounts.

• Own deployment, adoption, and customer outcomes across your portfolio, providing end-to-end technical guidance from pre-sales through renewal and expansion
• Build and maintain trusted relationships with power users and technical champions, serving as the continuous point of contact and technical authority
• Partner with Account Executives to execute account plans, drive retention, and identify expansion opportunities
• Leverage customer data and analytics to monitor account health, drive adoption, and recommend improvements to achieve desired business outcomes
• Champion consistent deployment and high-quality technical implementation, even in partner-led accounts, ensuring taxonomy, data, and configuration standards are met
• Innovate and iterate on customer success programs, embedding AI and best practices to improve efficiency, outcomes, and customer satisfaction

Requirements:

• Strong technical fluency in data architecture, AI/agent setup, instrumentation methods, and analytics workflows
• Hands-on product expertise to configure, co-deploy, and review dashboards, agents, and analytics sessions with customers
• Experience in strategic consultation and prescriptive deployment planning, balancing customer success with business priorities
• Ability to manage a portfolio of 30-40 accounts, prioritizing efforts for retention, growth, and value delivery
• Excellent project management skills to drive accountability, milestones, and deployment quality
• Proven relationship-building skills with the ability to influence executives, technical champions, and internal teams
• Action-oriented and proactive, with a growth mindset and ability to innovate using AI tools to improve customer outcomes
• Fluency in German and English is required for communication with customers and internal teams
• Experience in enterprise software, SaaS, or analytics environments is highly desirable

Benefits:

• Competitive salary and performance-based bonus
• Remote work flexibility within Germany
• Health, dental, and vision coverage
• Paid time off and parental leave
• Retirement plan with employer contribution
• Access to wellness programs and employee assistance services
• Opportunity to work in a dynamic, high-impact, customer-facing role
• Exposure to cutting-edge AI-enabled analytics and technical customer success practices