Sr Technical Platform Owner - CRM, Chatbots, IVA

Job Title : Sr Technical Platform Owner - CRM, Chatbots, IVA

Job Location : Beaverton, OR

Duration : 6 months

Project Desc : Technical Platform Owner for client's Digital Service solutions for Contact Channels (Chat Platforms & Chatbots), Guided Service (Telephony Systems & Intelligent Virtual Assistant) and Athlete Tools (Case Management, CRM, and Social).

Job Duties :

• Develops vision, objectives and strategy for a Technology product or program.
• Ensures all are aligned with business strategies and budget.
• Establishes and maintains cross-functional coordination.
• Maintains ultimate responsibility regarding program objectives operating within financial and resource constraints.
• Manages project dependencies within the product/program and builds the team.
• Ensures relationships, performance, and communications are well managed.
• Ensures proper Project Management staffing for all projects within the product/ program; helps develop objectives and scope.
• Acts as an escalation point for issues that impact the product/programs cost, schedule, and/or performance.

Required Skills: Business Engineering, SalesForce.com, Software Product Development, Product Management, Retail

Preferred Skills: Project Management, Staffing, Budget

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