Job Description
Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools parts and supplies for our business customers. Launched in 2011 we brought a B2C-like experience to the B2B industry and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Sr. Technical Product Manager - Order Platform Group
About the Role
As a Senior Technical Product Manager (TPM) within Zoro’s Enterprise Platform Engineering organization you shape platform strategy and architectural intent in partnership with the Director of Platform Engineering and Staff Platform Engineers.
You operate at the intersection of business outcomes system architecture and engineering execution ensuring platform investments are valuable viable operable resilient compliant and cost-aware before teams commit to implementation.
You define logical system boundaries align stakeholders around measurable outcomes and ensure delivery aligns with approved architectural intent and business priorities (without owning implementation design).
Key Responsibilities
- Strategic Platform Direction and Architectural Intent
- Define and communicate conceptual/logical architecture for platform capabilities (boundaries responsibilities interactions) aligned to business outcomes.
- Own and author Solution Assessments that define problem success measures constraints risks and high-level system direction.
- Manage platform evolution over time through sequencing investment trade-offs and deprecation strategy.
- Align architectural direction to business goals risk tolerance compliance requirements (PCI SOX NIST CSF) and cost expectations in partnership with key stakeholders.
- Partner with Staff Engineers to ensure architectural intent is technically feasible and operationally sound.
- Solution Viability and Trade-Off Management
- Be accountable for solution viability: operability resilience scalability and directional cost implications are assessed early.
- Frame business vs. technology trade-offs in terms of value risk cost and time-to-deliver.
- Continuously evaluate value vs. cost identifying simplification optimization and toil reduction opportunities.
- Validate solutions can be sustainably supported by engineering and operational teams.
- Compliance Risk and Governance
- Identify and document compliance cybersecurity and risk considerations early in the Solution Assessment process.
- Ensure appropriate engagement with Global Risk Compliance and Cloud Security and partner with engineering leadership to translate requirements into actionable technical designs.
- Maintain visibility into auditability data protection and regulatory constraints impacting platform systems.
- Stakeholder Alignment and Execution Enablement
- Serve as the primary interface to business and platform stakeholders for the group’s capabilities.
- Align stakeholders on opportunity success definition and expected outcomes prior to delivery.
- Represent developer/platform-user needs in roadmap decisions; monitor adoption and operational performance to guide roadmap adjustments.
- Partner with Engineering Managers to align sequencing and delivery with architectural intent and business priorities.
Minimum Qualifications
- Bachelor’s degree in Computer Science Engineering Business or equivalent practical experience
- 8+ years in technical product management platform strategy systems architecture or related technical leadership roles
- Experience defining system-level solutions for complex cross-team initiatives
- Solid understanding of AI tooling that accelerates TPM work; stays current on emerging options
- Strong understanding of cloud-native architectures distributed systems and platform engineering
- Strong understanding of company accounting principles financial statements and financial processes within an ERP environment with the ability to ensure accurate system configuration and translate financial data into actionable insights.
- Strong familiarity with end-to-end supply chain processes including Order-to-Cash (OTC) and Procure-to-Pay (PTP) with the ability to effectively manage and optimize these workflows within an ERP system.
- Experience articulating trade-offs across cost risk compliance (PCI/SOX/NIST) and operational sustainability
- Proven ability to align cross-functional stakeholders across business engineering and security
- Excellent written and verbal communication skills
Preferred Qualifications
- Experience in ecommerce or high-scale B2B technology environments
- Success shaping platform roadmaps that improved developer productivity operational resilience or scalability
- Experience partnering closely with Staff-level Engineers or Architects on enterprise initiatives
- Familiarity with internal platform/foundational engineering organizations
- Track record of evaluating platform investments for value realization and cost efficiency
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation Zoro offers comprehensive benefits and perks including:
- Medical dental vision and life insurance plans with coverage starting on day one of employment
- Maternity support programs nursing benefits and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period no employee contribution required
- Tuition reimbursement student loan refinancing and access to financial counseling education and tools
- Charitable Gift Program - match gift to an eligible educational cultural community health and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar beer on tap unlimited snacks access to the onsite gym and incredible city skyline views
For additional information and details regarding our benefits and our parent company W. W. Grainger please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting based on the role's job grade. Actual compensation may vary depending on factors such as location relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools parts and supplies they need to keep things running. We've grown by staying curious moving quickly and solving everyday challenges in smart practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely learns from each other and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together Being Customer Obsessed Being Transparent and Taking Ownership. We don’t have all the answers but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune Best Places to Work and Built In Chicago—but the recognition we care about most comes from our team members who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection collaboration or just a good cup of coffee.
At Zoro we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship marital status disability gender identity or expression protected veteran status or any other protected characteristic under federal state or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process including but not limited to use of our website any part of the application interview or hiring process please advise us so that we can provide appropriate assistance.
Skills Required
- Bachelor's degree in Computer Science Engineering Business or equivalent practical experience
- 8+ years in technical product management platform strategy systems architecture or related technical leadership roles
- Experience defining system-level solutions for complex cross-team initiatives
- Solid understanding of AI tooling that accelerates TPM work
- Strong understanding of cloud-native architectures distributed systems and platform engineering
- Strong understanding of company accounting principles financial statements and financial processes within ERP
- Strong familiarity with end-to-end supply chain processes including Order-to-Cash and Procure-to-Pay
- Experience articulating trade-offs across cost risk compliance and operational sustainability
- Proven ability to align cross-functional stakeholders across business engineering and security
- Excellent written and verbal communication skills
What the Team is Saying
Zoro Compensation & Benefits Highlights
- Retirement Support—Employer-funded retirement contributions are portrayed as unusually generous including an automatic company 401(k) contribution not contingent on employee deferrals. This structure is positioned as a standout element of the package.
- Healthcare Strength—Health dental and vision coverage begin on the first day with options that include mental-health support and tax-advantaged spending accounts. Plans are characterized as affordable and readily accessible.
- Parental & Family Support—Paid parental leave and adoption assistance are highlighted with adoption benefits singled out for recognition. These provisions indicate meaningful support for growing families.
Zoro Insights
What We Do
Our e-commerce website has everything businesses and consumers need to make their business go at prices that make sense. We have over 14 million products on our website (and counting) to help your business run that are shipped fast and often free. Throw in our award-winning workplace culture and you’ll find Zoro an amazing place to work and grow!
Why Work With Us
We've worked hard to foster a unique company culture built on transparency collaboration and innovation. We've also won a number of awards for our company culture along the way. Of course it's not the awards that matter—it's the people. We pride ourselves on building a culture that allows our team members to bring their authentic selves to work!
Gallery
Zoro Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Zoro we believe in balance—so we’ve made hybrid work a win-win! Team members are asked to work on-site in our office 2 days a week.
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Date Posted
05/08/2026
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