Sr Technical Support Analyst

**Candidates living near Omaha, NE, Auburn, AL or Norcross, GA will be considered**

Job Summary:

Provides technical support to company customers, field engineers and technicians who are diagnosing, repairing and debugging complex electro/mechanical equipment, computer systems, complex software and networked or wireless systems. Isolates or fixes problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Normally receives little instruction on day-to-day work, general instructions on new assignments.

Job Responsibilities:
• Researches and resolves customer reported issues related to a product or discipline. Gathers data, tests and replicates problems. Answers questions related to configuration and operation by testing, reviewing code (if available) and reviewing documentation.
• May install application and troubleshoot failure of installations.
• Consults with and coordinates the efforts of other technicians to resolve customer issues and questions in a timely manner.
• Perform other duties as assigned.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:
• Bachelor's degree or equivalent experience in product/customer support.
• 5 years of related experience.

Preferred Knowledge, Skills and Experience needed for the job:
• Strong SQL query writing, verbal communication and interpersonal skills.
• Strong attention to detail.
• Mac and Windows system operation troubleshooting.

Work Environment:
• Standard work environment
• Travel required, may be domestic or international

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