Sr Technical Support Engineer

• 3+ years working with mobile applications and cloud services (e.g. RESTful APIs SDKs Java) with a strong focus on supporting mobile SDK applications including 2+ years in a customer-facing role.

• Expert-level capability in diagnosing production issues for customer-facing SDK implementations across Android iOS and Flutter with native (C/C++) stack traces symbolicated crash logs and managed call stacks.

• Strong understanding of mapping technologies: geocoding navigation GPS routing positioning traffic and tile rendering.

• Strong analytical and problem-solving skills to identify root causes define permanent corrective actions and drive timely resolution for high-visibility customer escalations; acts as a technical escalation point for complex or high-impact customer issues.

• Project management proficiency with a results-driven mindset; able to manage multiple priorities in a fast-paced environment.

• Self-motivated and accountable with a track record of seeing tasks through successful completion.

• 3-5 years of experience with web services cloud-based application programming and its associated infrastructure (APIs RESTful APIs SDKs XML JSON JavaScript).
• Understanding of service maturity functional and non-functional requirements.
• Strong problem-solving data-driven and analytical orientation with the ability to identify root cause of issues corrective actions and report to customers and internal stakeholders.
• Excel at cross-functional leadership and collaboration with an ability to influence others.
• Project management proficiency with results-driven mindset.
• Ability to manage multiple priorities within a fast-paced environment.
• Outstanding interpersonal and communication (written/verbal) skills. Ability to dive into complex technical issues while keeping the big picture in mind.
• Stay calm in stressful customer situations; act with a sense of urgency to respond and build customer trust.
• Self-motivated and take responsibility for seeing tasks through to successful completion.

What We Do

HERE Technologies is a location data and technology company that created the first digital map over 35 years ago. Today we are the world's leading location platform company with a global footprint across 52 countries. Although our strongest presence is in the automotive industry we also work with leading companies across a wide range of industries including transport and logistics mobility manufacturing and retail and the public sector.

Why Work With Us

At HERE we're always excited about discovering people who share our passion for building innovative solutions that make the world easier to navigate. We believe our success is powered by our team's diversity creativity and collaboration and we're always looking for opportunities to grow it further.

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