Sr Technical Writer

Our fast-paced, creative, and collaborative environment is seeking a self-starting professional who can jump in with both feet to contribute to the overall education of our internal and external customers. Reporting to the Director, Product Education, the Senior (Sr.) Technical Writer is responsible for writing online help content, user guides, job aids, and product release notes, as well as implementation and technical integration guides, as needed, for a SaaS company in the healthcare industry. The Sr. Technical Writer interviews subject matter experts to develop and update materials and must be skilled in using the online Help authoring tool, MadCap Flare. The Sr. Technical Writer works closely with product managers, system developers, quality assurance engineers, implementation consultants, and integration engineers to understand and create deliverables.

·       Exhibits proficiency in writing and/or editing technical documents, user instructions, business proposals, and manuals

·       Plans, develops, organizes, writes, and edits content for online Help, product guides, job aids, implementation guides, release notes, and web content for internal and external customers

·       Researches and gathers technical and background information for inclusion in product documentation

·       Participates in product development and reviews to ensure GHX software products are easy to use

·       Conducts needs analysis with internal stakeholders to identify teams’ needs

·       Works with technical staff to develop documentation requirements

·       Participates in user interface design reviews, as requested

·       Manages the translation process for education deliverables, as requested

·       Research industry best practices and advise management of process improvements that could save time and money

·       Collaborates with internal stakeholders, including product management and implementation teams, to ensure a smooth and timely transition of information out to customers

·       Leads special projects related to the development of online educational content

·       Determines methods and procedures on new assignments and may coordinate activities of other personnel

·       Proficient in standard Windows-based applications (Word, PowerPoint, Excel)

·       Proficient in MadCap Flare Help authoring tool

·       Experience with collaboration software (Confluence by Atlassiasn)

·       Proficient in screen-capture technology (SnagIt, MadCap Capture, Snipping Tool)

·       Experience with source control solutions (MadCap Central, Perforce, SourceSafe)

·       Experience with a flowcharts or diagrams tool (Lucidchart, Visio)

·       Bachelor’s Degree in a related discipline, or combination of education and equivalent work experience

·       7+ years of experience in related field

·       Excellent writing, editing, and communication skills

·       Excellent interviewing skills

·       Customer-driven attitude and demeanor

·       Proficiency and knowledge of working with various types of systems and system interfaces

·       Ability to quickly synthesize new technology and present it in a concise, meaningful manner

·       Ability to think independently and solve problems with minimal supervision

·       Customer-driven attitude and demeanor

·       Strong organization, leadership, and project management skills

·       Able to work in a team environment with all levels of personnel

·       Comfortable learning new systems and system interfaces quickly

·     eCommerce or web-based application experience

·   Familiarity with web-conferencing solutions like Zoom or GoTo Meeting 

·   Language translation knowledge (for example, English to German)

·   Healthcare industry, supply chain, or purchasing experience preferred but not required