Sr User Experience Researcher DCE Acquisitions Marketing Platform

Job Description We are a team dedicated to putting the customer first. Our purpose is to use research to identify and solve customer problems in order to make it easier for our customers to find the right financial products to fit their needs .
We are looking for a creative and resourceful Senior User Experience Researcher with strong design research skills to join our rapidly growing team. Are you someone who will complement the team in ways we haven't even imagined? Someone who believes in a customer-centric approach to designing experiences? Someone who is always looking for new ways to learn about, and from, our customers? If so, we want you!
Senior Experience Researchers are part of multi-disciplinary teams, including Design and Content, that partners with Product, Tech and Analytics. Senior Experience Researchers demonstrate a higher than usual degree of customer empathy and will be able to tell a compelling story about the motivations and intentions of our customers, inspiring stakeholders to create great customer experiences.
KEY RESPONSIBILITIES

• Be able to quickly understand the needs of our internal clients-especially as they relate to who their users are and what questions they really need to have answered.
• Take a question or a problem and be able to translate it into a testable hypothesis-complete with a specific method and tasks that appropriately respond to research, project, and business objectives.
• Develop and conduct research initiatives and execute them on time and on budget.
• Conduct both Qualitative (moderate interviews, facilitate workshops, etc.) and Quantitative research (write surveys, analyze results, etc.)
• Motivate project teams with concise yet thorough reports and brilliantly prepared presentations under tight deadlines.
• Capture findings, insights, and recommendations in compelling reports; translate complex concepts into meaningful and actionable recommendations
• Present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels

KEY SKILLS

• Solid understanding of the principles of consumer research with demonstrable knowledge of multiple research methodologies and approaches (e.g., workshopping, ethnographies, diary studies, usability, RITE studies, heuristic reviews, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.
• Ability to lead a research study from beginning to end independently.
• Scope and plan research studies, consulting with relevant stakeholders and team members while maintaining important internal and external relationships.
• Plan, design, administer, and report on research studies, and produce associated materials (e.g., screeners, discussion guides, toplines, etc.).
• Conduct rigorous inductive and deductive analysis and understand how to synthesize insights to an appropriate level.
• Translate insights from complex concepts into meaningful and actionable insights including the design of visual frameworks and diagrams to support data.
• Command a room and present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels.
• Be completely comfortable in ambiguous situations and can pivot to changing requirements.
• Have a creative spirit of collaboration and innovation in exploring future ideas and solutions through new and different research methodologies.

What We Are Looking For

• Experience/Degree in relevant research or design discipline
• Strong User Research skills (moderating, writing guides and surveys, reporting etc.)
• Experience with UX Research tools for diary studies, remote research, and usability testing
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally (Product Management, Engineering)
• Comfortable in presenting findings and insights to team members and stakeholders from multi-disciplinary backgrounds
• Design thinking experience - including planning and group facilitation.
• Foundational understanding of and experience with ethnographic, contextual inquiry, generative/exploratory research techniques would be strongly favored.
• Project management and negotiating skills are central to the position.
• Communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious.
• Ability to communicate research results, graphically depict data, and justify methods and approaches-both orally and in writing-are an absolute must.
• Knowledge of survey tools including dScout, Qualtrics, UserTesting or Optimal Workshop, and prototyping tools such as Figma are a plus.

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.