Sr. Account Coordinator

Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

Mohawk is looking for a Sr. Account Coordinator who can do more for Mohawk Flooring North America brands by providing customer support, communication, and basic account maintenance for our residential, distributor and builder multifamily divisions.

Our Customer Experience team members are focused on building strong relationships and providing exceptional service that inspire customer loyalty and strengthen our position as the world's leading flooring manufacturer. We're looking for people who thrive on connection and collaboration to join our team.

What you'll do:

• Serve as a subject matter resource for Customer Service Representatives and Account Coordinators. May serve as a back-up (short term duration) for a Lead in Customer Service, as business needs require.
• Lead most complex customer inquiries and escalations related to department activities; requires considerable adaptation in response to the customer to achieve success.
• Provide customer support and communication for customers, Marketing, Sales professional services, and Administration.
• Interface with Credit department and other internal departments, to resolve account maintenance.
• Work directly with Manufacturing and Production Planning regarding the status of back-orders and re-work.
• Process customer inquiries pertaining to Purchase Order status, provide availability and in-depth information on products, and provide pricing on applicable accounts.
• Compose and edit internal and external (including vendors) correspondence, including reports, presentations, and metrics. Examine records and ascertain relevance of billing correspondence, pricing on orders/commissions, group rebates, and related information.
• Work with leadership to lead process improvement projects and other initiatives.

What you have:

• High School Diploma or equivalent (GED) required.
• Minimum of 3 years customer service experience with 2 years of internal experience preferred.
• MS Office applications and Email correspondence required. Internal systems including AS400, preferred.
• Knowledge of Company brands and product information required to perform the essential functions of the job.

What you're good at:

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
• Good Voice Quality that is conversational and professional.
• Ability to make recommendations and explain policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• Must be an effective team member that considers the group, as well as individual needs when making decisions.
• Serves as a role model for others in department when considering attitude, professionalism, and inclusion.
• Ability to prioritize and manage time effectively; seeks assistance from others as needed.
• Desire to grow and stay up to date with changes in the market and product development, for self-improvement purpose and business competitiveness.

What else?

• While we're a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time.
• We're located in a pretty great spot - check out this video to see what we mean.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Nearest Major Market: Calhoun