Sr. Account Manager

Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

The Account Manager is responsible for Amperity's ongoing relationships with a group of customers. While countless other people and teams within Amperity are crucial to the establishment and ongoing success of these relationships, each relationship needs a focal point of strategic responsibility, cross-functional coordination and accountability for outcomes. The Account Manager serves as that focal point. You will make sure that your customers get increasing value out of our technology and our team over time, identifies and deploys risk mitigation strategies, takes ownership of renewals and identifies opportunities for mutually beneficial expansion.

The Account Manager works alongside a group of world-class colleagues from Client Services, Product and other teams to deliver a cohesive and tightly coordinated customer experience, ensuring that in addition to realizing value beyond expectations, our customers call us their favorite technology and service provider. You will report to our VP, Client Development.

• Develop and own daily relationships with key customer contacts at all levels of the customer organization; enabling communication between the customer and Amperity
• Own resolution of commercial issues; support leaders across Client Services in resolving operational or service-related issues
• Identify risks in the relationship or commercial arrangement and deploy strategies to mitigate such risks
• Oversee internal account planning and customer health tracking
• Conduct regular business reviews with the customer to illustrate value and explore new use cases
• Plan, coordinate and close all renewal opportunities
• Identify expansion opportunities for products and services, closing small or usage-based expansion opportunities and leveraging the sales team to close large or feature-based opportunities

• You have 7+ years in an account management role or customer success role
• You have experience in enterprise software, holding commercial responsibility for a book of business
• You're able to navigate the world's biggest, most complex companies, foster champions and manage dissenters
• You can explain complex concepts simply and persuade others to adopt new ways of thinking, becoming a trusted advisor to your customers over time
• You value finding opportunities to expand Amperity's scope with existing customers in ways that continue to add outsize value for them

• We are hiring in our New York City office and remotely in the following states: CT, FL, GA, IL, MA, NC, NJ, NY, OH, and TX (Subject to change).

Base Salary: $120,000 - $160,000. This range reflects the good-faith hiring base salary range for this position. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, and candidate qualifications such as skills, experience, and education/training.

Other Cash Incentives: For many of our positions, other cash incentives are also available.

Stock Options: The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

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